Job ID: 256191
Client: Family Health Plan
Location: Onsite - San Jose, CA
Address: San Jose, CA 95119
Employment Type: Contract to hire
Schedule: Monday-Friday, 8:30 AM-5:00 PM 40 hours/week
Pay Rate: $27/hour
The Customer Service Representative I serves as a primary point of contact for members and healthcare providers contacting Santa Clara Family Health Plan with questions, concerns, or requests for information.
This position works in a high-volume call center environment, handling inbound and outbound calls while providing accurate information about health plan services, eligibility, medical and pharmacy benefits, and access to care.
The ideal candidate is customer-focused, detail-oriented, reliable, culturally competent, and comfortable working with healthcare-related questions and multiple computer systems.
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High School Diploma or GED.
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At least 1 year of customer service or call center experience.
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Healthcare, public assistance, or human services experience is preferred.
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Ability to work in a high-volume call center environment.
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Ability to meet established Customer Service Call Center Quality Program performance standards.
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Strong computer skills and ability to efficiently use:
- Microsoft Outlook
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Microsoft Word
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Microsoft Excel
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Moderate keyboarding speed with a high level of accuracy.
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
