BENEFITS THAT BENEFIT YOU
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FREE YMCA Family Gym Membership and Program Discounts
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Education Assistance Program Up To $1,500 per year
- YMCA Retirement Fund
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Paid Sick Leave
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Flexible Schedule
What does a Manager on Duty do?
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Acts as the primary responder for member’s issues and concerns
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Supports program staff immediate needs to maintain member service (i.e. pulling rosters, getting equipment)
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Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments
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Engage members and manage and monitor recruitment and retention tracking and reporting
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Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc
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Generate new prospective members through collaboration with Program Coordinator/Director
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Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner
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Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments
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Ensure knowledge of YMCA programs and assist with program enrollment
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Follow check-in and service procedures
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Follow cash management and receipting procedures
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Handle telephone reception
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Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean
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Stock work areas with forms and stationary supplies
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Provides exceptional customer service and fosters connections with members
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Participating and satisfactory completion of in-service trainings
Our Commitment to Belonging
At the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.
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Must be at least 18 years old
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High school graduate/GED or equivalent
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Previous customer service experience preferred
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Complete required certifications within 60 days of hire
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Complete all required Branch and Position specific trainings as required within two weeks of hire
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Ability to obtain a criminal record clearance
