Credentialing Agent
Payroll Title
CREDENTIALING AGENT
THIS POSITION IS REPRESENTED BY A UNION – AFSCME 953
Pay Grade
PAY GRADE 18
Annual Compensation Range ($USD): $60,085.00 paid on a bi-weekly basis.
A Brief Overview
Credentialing Agents are members of the Airport Security team who interact directly with Detroit Metro Airport (DTW) and Willow Run Airport (YIP) employees, tenants, and stakeholders in the Airport Credentials Office. Working within the Credentials Office, Credentialing Agents are responsible for obtaining, validating, and processing regulatory and security related requirements for Airport employees while providing exceptional customer service to all customers in accordance with the Airport Authority’s customer service expectations.
What you will do
-
Review and verify all badge and fingerprint applications, including the authenticity of identification and work authorization documents according to federal mandates.
-
Maintain the privacy/security of personal information presented during the badging application process and ensure its protection from unauthorized use.
-
Issue security badges by proficiently operating the Airport’s identity management and other credentialing system software applications.
-
Follows all rules pertaining to the safeguarding of personal information (PII) and security information (SSI).
-
Perform data entry and validation, run reports and data audits for employee unescorted access determinations.
-
Issue Airport ID Badges and obtain Criminal History Records Checks (CHRC) and Security Threat Assessments (STA) results in accordance with regulatory requirements.
-
Monitor and inspect, documents submitted for employee identification and security clearances.
-
Operate computer, access control, Identify Management, and electronic fingerprinting equipment.
-
Identify and administer training and testing for employees who access and drive a vehicle in restricted areas of the Airport.
-
Interpret and adhere to federal regulations, procedures, and instructions to ensure the safety of persons and security of Airport property. Assess situations quickly, and objectively, and determine the proper course of action.
-
Issue vehicle permits, parking passes, and Intellikeys.
- Perform other similar and related duties as required or directed.
Qualifications
-
Associate's Degree and three (3) years of administrative assistant experience including data entry, compiling and analyzing data/information and reviewing documents Or
-
High School Diploma or Certificate of High School Equivalency and six (6) years of administrative assistant experience including data entry, compiling and analyzing data/information and reviewing documents.
-
Office Suite Software (Core - Email, Word Processing, Spreadsheets) -Proficient.
-
Valid Driver's License and a safe, acceptable driving record.
Supervisory Responsibilities
Individual Contributor
Special Conditions
Must maintain the ability to qualify for a security ID badge
Selection Process
- Skill assessment will be administered on Microsoft Office applications (Word, Excel, Outlook).
The Wayne County Airport Authority is committed to provide an equal opportunity for employment, free from discrimination, prejudice, and bias. As part of this commitment, the Wayne County Airport Authority will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] or (734) 942-3775
