General Manager – Rooftop Lounge (Immediate Hire)
A high-volume rooftop lounge is seeking an experienced and dynamic General Manager for immediate hire. This leadership role is responsible for driving operational excellence, delivering exceptional guest experiences, and fostering a strong, hospitality-focused team culture.
Key Responsibilities
- Leadership & Culture
- Model, uphold, and continuously enhance company culture and service standards.
- Lead, motivate, serve as a role model, and develop a high-performing management and service team.
- Guest Experience
- Champion guest satisfaction by implementing service standards, training programs, and consistent pre-shift meetings.
- Create a hospitality-driven, guest-focused environment across all touchpoints.
- Events Management
- Partner with the Events Department to plan and execute private and semi-private events for up to 300 guests, sometimes more than multiple in one day.
- Oversee all aspects of event operations, including setup, staffing, pre-production, execution, and follow-through.
- Staffing & Labor Management
- Manage scheduling and labor.
- Support recruitment, interviewing, and hiring of both FOH and BOH team members.
- Operations & Administration
- Oversee inventory, ordering, invoice management, and receiving processes.
- Protect company assets and maintain organization of storage and office areas.
- Team Oversight
- Oversee the Assistant General Manager and Floor Management team to enforce standards and ensure smooth daily operations.
- Beverage & Menu Knowledge
- Partner with the Beverage Management team to ensure FOH staff are fully trained on all menus, including recipes, preparation, wine, and spirits.
- Kitchen Collaboration
- Work closely with the Chef to support kitchen operations and culture.
- Monitor food quality, preparation, presentation, sanitation standards, and cost management, including event-related offerings.
- Performance & Reputation Management
- Monitor online reviews and guest feedback.
- Analyze performance metrics and implement strategies to improve ratings and overall guest satisfaction.
- Oversee Day-to-Day Operations including Floor Management and Staffing
- Monitor and analyze financial metrics, including labor, cost of goods, and revenue, to maximize profitability.
- Enforce compliance with health, safety, beverage and labor regulations while maintaining a safe and welcoming environment for staff and guests.
- Cross-Department Communication
- Maintain strong relationships with hotel management, security, maintenance, and ownership.
Qualifications
- At least 7+ years of restaurant management experience, with at least 2 years in a General Manager or equivalent leadership role.
- Proven ability to lead diverse teams and foster a positive workplace culture.
- Strong understanding of financial management, budgeting, and cost control.
- Excellent communication, organizational, and problem-solving skills.
- Passion for hospitality and delivering outstanding guest experiences.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Experience with Toast, Open Table, Microsoft Word, Excel, Outlook.
Physical Demands
- Must be able to stand and walk for extended periods of time (up to 10 hours per shift), including an ability to walk up and down 2 flights of stairs
- Ability to lift up to 25 pounds as needed.
- Frequent bending, stooping, and reaching.
- Ability to work in a fast-paced, high-volume environment.
- Ability to work both indoors and outdoors as needed.
Compensation & Benefits
- Salary range: $110,000 – $160,000
- Medical, dental, and vision coverage
- Performance-based bonus (based on venue performance, individual performance, and measurable operational improvements)
- 401(k) with company match
- Two weeks paid time off
- Paid holidays
- Cell phone allowance
- Commuter benefits
- Leadership training and professional development support
We are an Equal Opportunity Employer and are committed to fostering an inclusive and diverse workplace. We proudly celebrate and support our individual team members and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable laws.
Job Type: Full-time
Pay: $110,000.00 - $160,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
Shift:
Education:
Experience:
- Restaurant Management : 7 years (Preferred)
Work Location: In person
