Customer Experience Coordinator Lead at Gather GVL | Greenville, SC
About Gather GVL
Gather GVL is more than a food hall—it's a community gathering space where people come together to eat, celebrate, connect, and create memorable experiences. Home to local food and beverage vendors, live events, and community programming, Gather is one of Greenville's most unique destinations.
We're looking for a Customer Experience Coordinator Lead to help us create exceptional guest experiences while supporting the day-to-day operations of the venue. This role serves as the direct leader of our Customer Experience Coordinator team and works closely with the General Manager to ensure Gather remains welcoming, organized, and operating at a high level every day.
If you're passionate about hospitality, enjoy leading people, and thrive in a fast-paced environment where no two days are the same, we'd love to meet you.
Position Summary
The Customer Experience Coordinator Lead assists the General Manager in leading the Customer Experience Coordinator team while helping oversee daily operations, guest experience, team accountability, cleanliness standards, event execution, and community engagement initiatives.
This is a hands-on leadership role. The ideal candidate leads by example, communicates effectively, solves problems proactively, and helps ensure both guests and staff have a positive experience at Gather. This role will also support marketing efforts, social media content creation, and event coordination as needed.
What You'll Do
Lead & Develop the Customer Experience Team
- Serve as the day-to-day leader for the Customer Experience Coordinator team
- Coach, support, and develop team members to ensure exceptional service standards
- Assist with onboarding and training new employees
- Reinforce company policies, procedures, and operational expectations
- Hold team members accountable to attendance, professionalism, appearance, and completion of responsibilities
- Follow up on tardiness, missed tasks, and performance concerns
- Help create a positive, respectful, and team-oriented workplace culture
- Serve as a trusted resource for staff questions and support
Support Daily Operations
- Assist with the day-to-day management of venue operations
- Support opening, mid-shift, and closing procedures
- Conduct routine venue walkthroughs to ensure standards are maintained
- Identify and resolve operational issues before they impact guests
- Assist with scheduling, shift coverage, and staffing adjustments
- Communicate operational updates, concerns, and opportunities to management
- Monitor inventory and supply needs
- Verify completion of operational and cleaning checklists
Deliver Exceptional Guest Experiences
- Lead by example in providing warm, welcoming hospitality
- Assist guests with questions, concerns, and special requests
- Resolve guest issues professionally and efficiently
- Support private events, community events, and venue activations
- Help ensure every guest interaction reflects Gather's commitment to hospitality and community
- Address guest concerns before they escalate and maintain a positive experience for all visitors
Maintain Venue Standards
- Ensure guest-facing areas remain clean, organized, and guest-ready throughout the day
- Conduct inspections of bathrooms, common areas, patios, and event spaces
- Monitor supplies and communicate inventory needs
- Identify maintenance concerns and ensure they are reported promptly
- Help maintain a safe, welcoming, and professional environment for guests and staff
Support Events & Special Programming
- Assist with event planning, coordination, setup, execution, and breakdown
- Coordinate staff responsibilities during events and high-volume periods
- Help ensure event spaces are prepared and operating smoothly
- Communicate with vendors, entertainers, and event partners as needed
- Assist with event logistics, timelines, and operational execution
- Troubleshoot issues and support vendors, guests, and staff throughout events
- Maintain a high level of guest service during activations and special programming
Marketing & Community Engagement Support
- Assist with promoting venue events and special programming
- Capture photos and videos during events for social media use
- Help identify opportunities to increase guest engagement and community participation
- Support marketing initiatives and promotional campaigns
- Assist with coordinating event logistics and vendor communication
- Help represent the Gather brand through positive guest interactions and community engagement
Administrative & Leadership Support
- Assist the General Manager with scheduling and operational planning
- Document incidents, guest concerns, and operational issues as needed
- Monitor recurring challenges and recommend process improvements
- Help maintain consistency across all shifts and team members
- Serve as Manager-on-Duty when appropriate
- Support leadership initiatives and venue goals
Qualifications
Required
- Strong communication and interpersonal skills
- Excellent organizational and problem-solving abilities
- Ability to lead with confidence, professionalism, and empathy
- Comfortable providing feedback and holding team members accountable
- Ability to multitask and prioritize in a fast-paced environment
- Flexible availability, including evenings, weekends, and special events
Preferred
- Hospitality, restaurant, venue, event, retail, or operations leadership experience
- Previous supervisory, leadership, or management experience
- Experience coordinating events, activations, or community programming
- Experience managing event logistics, timelines, and vendor coordination
- Marketing and social media experience
- Experience creating content for Instagram, Facebook, TikTok, or similar platforms
- Experience promoting events or supporting marketing campaigns
- Familiarity with Google Workspace, scheduling platforms, and hospitality systems
What We're Looking For
- Positive attitude and strong work ethic
- Dependable and self-motivated
- Hospitality-first mindset
- Strong attention to detail
- Calm under pressure
- Initiative and problem-solving skills
- Passion for creating memorable guest experiences
- A leader who supports the team while maintaining high standards
What Success Looks Like
- Customer Experience Coordinators feel supported, informed, and accountable
- Guests consistently receive exceptional service
- Venue standards remain high, even during busy periods
- Operational issues are resolved proactively and efficiently
- Events run smoothly and staff understand their responsibilities
- Marketing and community initiatives are supported effectively
- The General Manager can confidently rely on the Customer Experience Coordinator Lead to maintain standards and support the team
Schedule
- Full-Time
- Evening, weekend, and event availability required
Benefits
- Leadership growth opportunities
- Dynamic and community-focused work environment
- Opportunity to help shape guest experiences at one of Greenville's most unique destinations
- Employee discounts and venue perks
Join Our Team
If you're ready to grow as a leader, create memorable guest experiences, and help shape the daily operations of one of Greenville's most unique community gathering spaces, we'd love to hear from you.
Please submit your resume along with a brief introduction telling us why you'd be a great fit for the Customer Experience Coordinator Lead role at Gather GVL.
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Education:
- High school or equivalent (Required)
Work Location: In person
