Overview
Join our dynamic automotive team as an Automotive Service Writer, where your enthusiasm for cars and exceptional customer service skills will drive success! In this vital role, you will serve as the communication bridge between customers and our skilled technicians, ensuring a smooth flow of information, accurate vehicle diagnostics, and efficient service delivery. Your ability to understand automotive repairs, estimate costs accurately, and upsell services will help maximize customer satisfaction and dealership profitability. If you thrive in a fast-paced environment and have a passion for automotive repair and client communication, this is the perfect opportunity to accelerate your career in auto service management!
Duties
- Greet customers warmly, listen carefully to their vehicle concerns, and accurately document service requests.
- Use estimating software to prepare detailed repair estimates, including oil changes, brake repairs, transmission work, suspension, alignment, tire services, diesel engine repairs, shocks & struts, air brake systems, and collision repairs.
- Communicate clearly with technicians about diagnostic findings and required repairs using automotive diagnostics knowledge.
- Recommend additional services or upgrades through upselling techniques to enhance vehicle performance and customer satisfaction.
- Manage the workflow by prioritizing service orders and coordinating with mechanics to ensure timely completion of repairs.
- Maintain detailed records of all service activities, parts used, and client interactions while handling cash transactions securely.
- Foster strong client relationships by explaining repair procedures in understandable terms and providing excellent customer service throughout the process.
Qualifications
- Proven experience as a Service Writer or in auto service management within a dealership or repair shop environment.
- Strong mechanical knowledge with familiarity in automotive diagnostics, collision repair, transmission systems, oil changes, tire service, suspension work, brake repair, diesel engine repair, shocks & struts, air brake systems, and alignments.
- Proficiency with estimating software and computer-aided vehicle damage estimating tools.
- Excellent communication skills for client interaction and team collaboration.
- Ability to upsell services effectively while maintaining integrity and transparency with customers.
- Previous experience working with dealership operations or auto body repair shops is highly desirable.
- Valid driver’s license with a clean driving record; ability to drive various vehicle types confidently.
- Knowledge of auto estimating techniques combined with sales skills to promote additional services confidently.
Embark on a rewarding career where your automotive expertise meets exceptional customer care! We’re committed to supporting your growth through ongoing training opportunities and a vibrant team environment dedicated to excellence in auto service delivery.
Pay: $31,200.00 - $80,000.00 per year
Work Location: In person
