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Rental Assistance Quality Control & Training Analyst

Metropolitan Government of Nashville & Davidson County -
Tennessee

Job Details

Full-time
$71,006 - $77,541 a year

Benefits

AD&D insurance
Disability insurance
Military leave
Family leave
Employee assistance program
Bereavement leave
Life insurance

Qualifications

Microsoft Excel
Quality assurance audits
Case review audits
Productivity software
Quality audits
Professional development training
Measurement (quality control)

Full Job Description

Position Description

Position Open: May 21, 2026

Position Close: June 4, 2026

JOB ANNOUNCEMENT

Position: RA Quality Control/Training Analyst

Salary: $71,006-$77,541

Metropolitan Development and Housing Agency (MDHA)

Nashville, TN

MDHA serves Nashville and Davidson County. The mission of MDHA is to create quality affordable housing opportunities, support neighborhoods, strengthen communities, and help build a greater Nashville.

MDHA employs over 300 staff members, has a budget of $215 million, and houses approximately 30,000 people, primarily through nearly 8,000 Section 8 Vouchers and over 6,800 apartments, which are mainly Project-Based Rental Assistance (PBRA) units, at 39 properties. MDHA is a housing authority, a community development agency, and a redevelopment agency.

Position Summary

The Quality Control/Training Analyst is responsible for monitoring the accuracy and quality of program transactions, identifying trends and errors, and translating those findings into practical training and coaching for staff. The role conducts regular quality reviews, develops and delivers training, and partners with leaders to strengthen compliance, data integrity, and customer service. This position supports the Rental Assistance Department by ensuring that core processes are consistent, compliant, and resident-focused.

Typical Duties

Quality Control

Performs ongoing quality control reviews to ensure program compliance and adherence to departmental policies and procedures, HUD regulations, and other applicable requirements. Documenting findings and follow-up actions.
Participates in internal assessments, audits, and monitoring activities as required.
Identifies quality problems and trends, recommends practical solutions, and supports implementation of corrective action.
Conduct routine quality control reviews on case files, transactions, and system records to ensure adherence to agency policies, HUD regulations, and other applicable requirements.

Training and Staff Development

Provides supervision and guidance to new hires during the training period, including coordinating onboarding activities and addressing initial personnel matters.
Provides facilities training and policy interpretation for applicable local, state, and federal housing programs.
Reviews federal and state legislation, HUD notices, and other guidance. Analyzes regulations, prepares concise briefs, and provides related staff training.
Develops and delivers staff training to implement changes in systems, policies, and procedures. Where appropriate, develop workload measures and performance indicators to support management decisions.
Assists in the development, testing, and implementation of automated systems and technology solutions used by the department.
Assists department directors with management, technical, and procedural issues. Prepare routine correspondence and written guidance as needed.

Compliance

Manages departmental compliance with HUD systems, including PIC and EIV, ensuring accurate and timely reporting and resolution of discrepancies.
Collects and monitors SEMAP data for compliance; prepares and submits MDHA's annual SEMAP certification and supporting documentation.
Assists in maintaining and updating the Section 8 Administrative Plan, and helps develop related policies, procedures, and user guides.
Receives and evaluates reasonable accommodation requests; makes determinations in accordance with applicable laws and agency policies.
Prepares case files and represents the Agency at hearings when determinations are appealed.

Minimum Qualifications

Bachelor's degree in business administration, public administration, social services, education, or a related field, and
5-7 years of progressive experience in quality control, auditing, compliance, training, or closely related work, preferably in a housing, public sector, or highly regulated environment.
Experience reviewing case files, transactions, or service interactions for accuracy and compliance using checklists or standardized tools.
Experience developing and/or delivering training, coaching, or technical assistance to staff.

Preferred Experience, Knowledge, Skills, and Abilities

Preferred Qualifications

Master's degree in public administration, business administration, or a closely related field from an accredited institution, and
4-5 years of progressive direct experience in a public housing authority, Housing Choice Voucher (HCV) public housing, RAD/PBV, or similar housing program environment, and
Formal training or certification in quality assurance, internal auditing, training and development, or process improvement; and
Experience using learning management systems (LMS) or e-learning tools for training delivery and tracking.

Knowledge, Skills, and Abilities Required

Working knowledge of quality assurance principles, basic audit techniques, and performance measurement concepts.
Ability to interpret and apply policies, procedures, and regulatory requirements; housing program or HUD experience is strongly preferred.
Strong analytical and problem-solving skills, with the ability to recognize patterns, identify root causes, and propose practical solutions.
Strong attention to detail, organization, and follow-through in a high-volume, deadline-driven environment.
Ability to build collaborative working relationships with staff at all levels and to support a culture of continuous improvement and accountability.
Proficiency with MS Office (Word, Excel, PowerPoint, and other Microsoft software. Familiar with Yardi.

THE

METROPOLITAN DEVELOPMENT AND HOUSING AGENCY IS AN EQUAL OPPORTUNITY EMPLOYER

AND HIRES REGARDLESS OF RACE, COLOR, NATIONAL ORIGIN, SEX, SEXUAL ORIENTATION,

GENDER IDENTITY, AGE, RELIGION, AND DISABILITY, GENETIC INFORMATION, OR ANY

OTHER LEGALLY PROTECTED STATUS.

Apply HERE. Upon reviewing all applications submitted for

job openings, the Human Resources Office will notify those applicants who are

selected for personal interviews. Applicants selected for a position must

successfully pass a pre-hire physical examination and drug screen to be hired.

MDHA is certified by the State of Tennessee as a Drug-Free Workplace

Metropolitan

Development and Housing Agency

701

South Sixth St.

Nashville, Tennessee 37206

www.Nashville-MDHA.org

TDD#252-8599

request reasonable accommodation or assistance with language interpretation,

please

Call 615-252-8550

Metro offers a generous core benefit package to eligible employees who are regularly and consistently working 20 or more hours per week. Insurance and benefit coverage is effective the first of the month after the employee has worked 30 days. Employees can change their benefits within 60 days of an eligible change in status or during Annual Enrollment. Metro also offers optional benefits from which the employee may choose. Family members, including eligible spouses, domestic partners and children, are covered under most of our benefits programs.
CORE BENEFITS
Medical: Choice of two plans; Metro pays 75% of premium
Dental: Choice of two plans; Metro pays for single coverage
Basic Life: $50,000 basic term life coverage; Metro pays 100% of premium
Pension*: Formula-driven pension; 100% Metro funded; 10 year vesting for new employees
Paid Family Leave: Runs concurrently with time designated as FMLA leave (up to 30 days)
Longevity: Annual bonus beginning after 5 years of service; increases annually up to 20 years
Work Life/ Employee Assistance Program: Wide variety of counseling, referral and consultation services provided free
Other**: In-line-of-duty injury benefits, AD&D insurance, and Medical Disability eligibility after 10 years with Metro
Paid leave: (Full-time employees)

Vacation: 20 vacation days a year
Holidays: 12 holidays per year (Courts may be different)
Sick leave: 12 days of sick leave per year
Personal leave: 3 days per year
Other leaves: Judicial leave, military leave, bereavement leave

Normal Pension for Sworn- Age 53 with 22 years service; Civilian Pension - Age 60 with 25 years service

**See the Human Resources webpage for more details and optional benefits at nashville.gov/hr

Position Description

Typical Duties

Minimum Qualifications

Preferred Experience, Knowledge, Skills, and Abilities

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