Part-Time Office Administrator – Dispatch & Billing
Location: Peabody, MA
Schedule: Monday–Friday, approximately 25–30 hours per week
Pay: $18–$22 per hour, depending on experience
At Mr. Handyman, we're known for exceptional service, quality workmanship, and our Done Right Promise. We're seeking an organized, customer-focused Office Administrator to help coordinate our daily operations and deliver an outstanding customer experience.
If you're organized, customer-focused, and enjoy supporting a successful team, we'd love to hear from you.
Why Join Our Team?
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Competitive pay
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Paid sick leave and vacation time (available after 90 days)
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Growth and advancement opportunities
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Supportive team environment
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Company-provided apparel
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Optional Aflac supplemental insurance
What You'll Do
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Coordinate technician schedules, dispatching, and job routing
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Serve as the primary communication link between customers and technicians
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Handle inbound and outbound customer communications
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Generate invoices, process payments, and maintain accurate billing records
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Monitor job progress and help ensure appointments stay on schedule
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Deliver an exceptional customer experience that encourages repeat business and referrals
What Success Looks Like
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Efficient scheduling that maximizes technician productivity
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Accurate and timely billing and payment processing
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Clear communication with customers throughout the service process
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High customer satisfaction and positive reviews
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Strong support for technicians and daily operations
Who We're Looking For
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Friendly, professional, and customer-focused
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Highly organized with strong attention to detail
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Comfortable multitasking in a fast-paced environment
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Self-motivated and dependable
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Strong problem-solving and communication skills
Requirements
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Reliable transportation to our Peabody office
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Strong computer skills, including Microsoft Office and Excel
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Excellent phone and customer service skills
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Previous experience in dispatching, scheduling, customer service, office administration, call center operations, or billing preferred
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Experience with scheduling software is a plus
Join a company that values its employees and takes pride in delivering outstanding service every day.
