Role Overview
This role requires an experienced technical professional to manage system incidents and oversee job scheduling software. The on-site position operates in Tempe, AZ or Charlotte, NC, and requires rotating after-hours on-call support.
Key Responsibilities
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Monitor Outlook, Teams, and ServiceNow for incidents and questions.
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Review logs to identify and resolve issues
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Oversee the deployment, configuration, and optimization of job scheduling software.
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Perform testing of all new/updated applications, processes, and data feeds.
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Monitor critical systems to ensure running as expected.
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Document technical issues, solutions, and processes for future reference and analysis.
Qualifications and Skills
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5+ years of experience in application support.
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Experience with enterprise job scheduling software (e.g., JAMS, etc.).
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Familiarity with digital workflow platforms (e.g., ServiceNow) and ITIL methodologies.
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SQL for troubleshooting issues with queries is preferred.
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Familiarity with ERP systems (e.g., PDI Enterprise, etc.) is preferred.
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Experience with fuel systems is preferred.
Soft Skills
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Strong analytical and critical thinking skills to resolve complex technical problems.
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Excellent verbal and written communication skills.
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Strong organizational skills and ability to manage multiple tasks.
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Ability to work independently and part of a team.
Work Conditions
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This role requires working in a CK office 5 days per week (Monday through Friday). The preferred office is Tempe, AZ. An alternate option is Charlotte, NC.
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This role requires acting as the primary after-hours on-call support once every four weeks, and backup support once every four weeks.
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