Our Mission: To fulfill our PROMISE to our employees, members and guests in order to create a reimagined Country Club life.
P*assionate – *We love what we do and have fun doing it!
R*efined – *We strive for excellence in our communication.
O*wnership – *We are proactive and accountable in any task, challenge or opportunity presented to us.
Mindful – We are present, patient, and aware so that we can best anticipate the needs of those around us.
Innovative – We are eager and open to seek ways to improve Country Club life.
Safe – We take responsibility for creating a safe environment.
Empathy – Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others.
OVERVIEW: The job is responsible for: The Retail Sales Associate is responsible for providing exceptional customer service, assisting members and guests with their retail needs, and contributing to the overall success of the club’s retail operations. This role requires a friendly, professional demeanor, sales skills, and a strong knowledge of the products offered.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Greet and assist members and guests in the retail store in a courteous and professional manner.
· Provide detailed product information and make personalized recommendations.
· Maintain a clean, organized, and visually appealing retail environment.
· Process sales transactions accurately using POS systems.
· Manage inventory levels and communicate stock shortages or discrepancies.
· Upsell products and promote ongoing promotions or new arrivals.
· Handle customer inquiries, complaints, or concerns efficiently and diplomatically.
· Collaborate with team members to achieve sales goals and improve store performance.
· Follow all safety and security procedures to protect staff and customers.
· Perform other duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
· This job has no supervisory responsibilities.
COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
· Responds to requests for service and assistance.
· Contributes to building a positive team spirit.
· Treats people with respect.
· Works with integrity and ethically.
· Follows policies and procedures.
· Supports organization's goals and values.
· Adapts to changes in the work environment.
· Is consistently at work and on time.
· Follows instructions, responds to management direction.
· Asks for and offers help when needed.
· Includes appropriate people in decision-making process.
· Treats others with respect and consideration regardless of their status or position.
· Demonstrates accuracy and thoroughness.
· Completes work in timely manner.
· Observes safety and security procedures.
· Reports potentially unsafe conditions.
· Uses equipment and materials properly.
EDUCATION, EXPERIENCE, and TRAINING:
- Previous retail or customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong organizational skills.
- Basic computer skills and familiarity with POS systems.
- Professional appearance and attitude.
PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The employee must frequently lift and/or move up to 5 pounds.
· While performing the duties of this job, the employee is frequently required to walk, sit, stand.
Job Types: Full-time, Part-time
Pay: From $16.17 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
