Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out procedures efficiently, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally to enhance guest satisfaction.
- Operate phone systems to manage incoming calls and relay messages effectively.
- Ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Uphold hotel policies and procedures while maintaining a high standard of guest relations.
- Clean office and lobby area to maintain healthy environment for the guest.
Requirements
- Previous experience in customer service or hospitality is preferred.
- Familiarity with hotel management software is a plus.
- Strong communication skills with excellent phone etiquette.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- A positive attitude and a commitment to providing outstanding guest services.
- Flexibility to work various shifts, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent where you can make a difference in the guest experience while developing your skills in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Benefits:
Work Location: In person
