SEASONAL BEACH PATROL DISPATCHER
SALARY: $14.00 per hour
SECTION I - JOB DESCRIPTION
SUMMARY:
Dispatcher work involves evaluating and managing radio calls to determine the appropriate level of emergency medical service (EMS) and/or rescue assistance required, dispatching units, transmitting information and messages upon request and/or according to established procedures, interaction with field / management staff, data entry, and all other office related duties.
ESSENTIAL FUNCTIONS:
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
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Record details of calls, dispatches, and messages.
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Question lifeguards to determine their locations, and the nature of their problems to determine type of response needed.
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Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
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Receive incoming telephone or radio calls regarding emergency and non-emergency calls
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Maintain access to, and security of, highly sensitive materials.
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Maintain files of information relating to emergency calls such as personnel rosters, and reports
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Aid in other official Beach Patrol tasks
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Maintaining cleanliness of office area
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All training will be provided and paid for
SECTION II - JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
- Must be at least 16 years old.
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Must type at least 35
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Must pass drug screen.
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Obtain criminal background check clearance.
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High school graduate or GED.
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Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology.
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Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
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Knowledge of computer hardware and software, including applications.
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Must be able to work under pressure and respond promptly to lifeguard and external agency calls.
- Must be able to handle a high stress environment, and have outstanding communication skills.
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Communicate effectively in English verbally and in writing.
KNOWLEDGE, SKILLS AND ABILITIES:
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Knowledge of emergency medical procedures.
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Remain calm and effective under heavy workloads and in emergency situations.
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Exercise good judgment in emergency situations.
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Determine priorities of emergencies.
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Obtain and act on information quickly and accurately in emergency situations.
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Comprehend and make inferences from written materials such as operations manuals.
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Learn job-related material through oral instruction and observation, and reading to effectively perform job duties. This learning takes place in an on-the-job training setting.
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Learn street locations, station locations, and geography of the areas served.
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Learn to operate communications equipment (telephones, base radios, and computer terminals)
SECTION III - JOB DIMENSIONS
CONTACTS:
Lifeguard reports directly to Beach Safety Coordinator. Communicates with Local, State and Federal law enforcement entities, other Emergency Medical Service providers, other park system staff and the general public.
RESPONSIBILITY:
Dispatcher will maintain cohesive team interaction on a daily basis. Maintain professional relationships in both the internal work environment with co-workers and external work environment with the public and public agencies. The Cameron County Beach Safety Dispatcher should be able to exhibit professionalism and respond appropriately in highly stressful/emergency situations. Lifeguard staff must carry out written and verbal instructions. Beach Safety staff will be responsible for keeping flag advisory system updated.
WORKING CONDITION:
Work Schedule:
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Work full time hours during the season which is from Memorial Day through Labor Day.
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Must be able to work the major holidays including Easter, Holy Week, Memorial Day, Fourth of July and Labor Day weekends.
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Fill shifts as needed.
Work Environment:
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Working conditions are primarily in an office environment, but on occasions may be subject to outdoor work.
Physical Demands:
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Subject to sitting, walking, standing, bending, reaching and twisting to perform the essential job functions.
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Utilize both gross and fine motor skills of the upper extremities including regular use of hands to finger, handle or feel, and reaching with hands and arms.
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Remain sitting for extended periods of time.
This is not a Civil Service covered position.
AA/EEO/MFD EMPLOYER
