Turn conversations into solutions — and get rewarded for it.
At Roundstone Professional Services Group, we believe collections is about more than payments, it’s about helping customers find solutions while delivering an exceptional experience. If you thrive in a fast-paced environment, enjoy problem-solving, and know how to balance empathy with confidence, this could be the perfect fit for you.
We’re looking for a Contact Center Collections Agent who can communicate effectively, think on their feet, and handle challenging conversations with professionalism and care.
What You’ll Do
As a Collections Agent, you’ll be the primary point of contact for customers with past-due accounts. Your goal is to assist customers in getting their account in good standing while maintaining a positive customer relationship and representing the Roundstone brand with professionalism.
Key Responsibilities
- Handle inbound and outbound calls, chats, emails, and text messages regarding past-due accounts.
- Negotiate payment arrangements that work for both the customer and the company.
- Provide detailed account information, including balances, payment history, and due dates.
- Resolve customer concerns, disputes, and billing discrepancies.
- Navigating multiple software systems to maintain accurate, detailed customer records and complete electronic documentation.
- Follow all company policies, legal regulations, and ethical collection practices.
- Deliver outstanding customer service, even in difficult conversations.
- Meet individual and team collection goals while maintaining quality standards.
- Adapt quickly to changes and support overall contact center operations.
What We’re Looking For
- Strong communication and customer service skills.
- Confidence in negotiation and problem-solving.
- Ability to multitask across multiple systems and software.
- Professionalism, patience, and empathy under pressure.
- Attention to detail and strong organizational skills.
- Ability to maintain confidentiality and comply with regulations.
- Previous collections experience.
Benefits & Perks
- Competitive pay: $17.00 per hour + performance bonus program
- Additional pay for bilingual fluency in Spanish & English
- 401(k) with company matching
- Health, dental, and vision insurance
- Paid time off and paid sick time
- Paid training and on-the-job development
Ready to Apply?
If you’re looking for a career where you can make a difference, build valuable skills, and be rewarded for your performance, we’d love to hear from you.
Apply today at: https://www.roundstonepsg.com
Schedule: Monday - Friday Availability to work 9:00 AM - 6:00 PM
Pay: From $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- Are you available to work M-F 9:00 AM - 6:00 PM?
Education:
- High school or equivalent (Required)
Experience:
- collections: 1 year (Preferred)
- Customer service: 1 year (Required)
Work Location: In person
