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Customer Service Representative (Guest Services)Location: Leashes & Leads – [Byron, Minnesota]Employment Type: Full-Time / Part-Time
About Us: Leashes & Leads is a premier pet care facility offering boarding, training, grooming, and daycare services for dogs and cats. We pride ourselves on providing exceptional care for pets and outstanding service for their owners in a fun, professional, and fast-paced environment.
Position Overview: We are seeking an enthusiastic, reliable, and professional Customer Service Representative (Guest Services) to join our team. The ideal candidate is organized, motivated, self-sufficient, and has a passion for working with both people and animals. This role is essential in ensuring that every guest, human and furry alike, has a positive experience at our facility.
Key Responsibilities:
- Greet and assist clients in a friendly, professional manner
- Answer incoming phone calls and respond to inquiries
- Schedule reservations and grooming appointments
- Check guests in and out efficiently and accurately
- Verify and update vaccination records
- Handle multiple dogs and demonstrate proper handling techniques
- Maintain organization of pet belongings and assigned cubbies
- Communicate effectively with staff across all departments
- Manage time effectively in a fast-paced environment
- Handle cash transactions and maintain accurate records
- Perform light cleaning and ensure the front desk area is tidy and welcoming
- Monitor and track inventory as needed
- Resolve client concerns with professionalism and empathy
Qualifications:
- Previous customer service experience preferred
- Experience working in pet care, veterinary, or animal handling environments a plus
- Excellent communication and interpersonal skills
- Strong multitasking and organizational abilities
- Ability to remain calm and professional under pressure
- Comfortable handling dogs of all sizes and temperaments (and occasional cats)
- Basic computer and phone system proficiency
- Must be able to stand for extended periods and lift up to 50lbs
Why Join Our Team:
- Supportive, team-oriented work environment
- Opportunities for growth and development in the pet care industry
- Employee discounts on services and retail products
- Hands-on training for the right candidate
If you are a dependable, compassionate individual who enjoys providing exceptional customer service and loves animals, we’d love to hear from you!
How to Apply: Submit your resume and a brief cover letter highlighting your experience and interest in the role to [email protected].
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Paid time off
- Parental leave
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
