Job Overview
We are seeking a highly skilled Help Desk Analyst - II to join our client's dynamic IT support team.
This position requires someone who can immediately troubleshoot Microsoft 365, Active Directory, Windows endpoints, networking, and end-user issues with minimal ramp-up.
Hours
- 8 a.m. - 5:00 p.m. M-F with potential for on-call weekends
Duties
- Provide advanced technical support to end-users via phone, email, and remote tools, addressing issues related to hardware, software, and network connectivity.
- Troubleshoot and resolve equipment malfunctions, including desktops, laptops, mobile devices, printers, and peripherals.
- Diagnose and resolve software problems
- Manage user accounts and permissions within Active Directory and other identity management systems.
- Support network troubleshooting activities involving TCP/IP protocols, DNS configurations, VPN access, firewall settings, LAN/WAN connectivity, and network security measures like Meraki.
- Utilize ticketing systems such as ServiceNow or BMC Remedy to document incidents accurately and track resolution progress.
Skills
- Proven experience in technical support roles with a focus on IT support and help desk functions.
- Strong knowledge of computer hardware components and troubleshooting techniques.
- Proficiency in Windows 365 environment.
- Expertise in computer networking concepts including TCP/IP, DNS, VPNs, firewalls, LAN/WAN architecture.
- Familiarity with Active Directory management for user account provisioning and security policies.
- Ability to manage customer support tickets efficiently.
- Skilled in analyzing complex technical issues quickly to identify root causes.
- Excellent communication skills to convey technical information clearly to non-technical users.
- Ability to work independently while collaborating effectively within a team environment.
Pay: $65,000.00 - $70,000.00 per year
Application Question(s):
- Can you pass a background check?
- Are you able to work on-call weekends (as well)?
Experience:
- Help desk: 4 years (Required)
- Windows 365: 4 years (Required)
- Active Directory: 4 years (Required)
Ability to Commute:
- Boca Raton, FL 33487 (Required)
Work Location: In person
