Qualifications:
- 3-plus years of experience in adult professional development, client advocacy, social work, educational and vocational innovation, and clerical processes, providing expedient customer service in a moderate-to-fast-paced environment. Proficient and meticulous attention to detail, active listener, and problem solver.
- Proficient computer abilities using Microsoft Office and web-based management systems.
- Associate’s Degree or postsecondary certificate from a college or vocational school, a plus.
- Creates an environment of social positivity and is passionate about serving people.
- Proficient and meticulous attention to detail, active listener, and problem solver
- Maintain a valid Arizona Driver’s License and must have a clean driving record
- Must be able to drive up to 12 passenger van while towing a 20 ft. trailer
- Bilingual English/Spanish a plus
Physical Demands:
- This individual will be exposed to ill and/or contagious individuals, and he or she must take precautions to ensure the health and safety of everyone.
- Ability to use a phone, computer, printer, copier, and other standard office machinery. Frequent use of Microsoft Office products and web-based software.
- It requires frequent sitting, standing, and walking and lifting, carrying, pushing, and/or pulling objects weighing up to 50 pounds.
Mental Demands:
- The population we serve is typically in crisis. This can cause emotional stress and compassion fatigue. GRM highly promotes employee self-care.
Employment Status:
- Full-time 40 hours per week nonexempt; eligible for paid time off; eligible for benefits
- BFOQ (Bona Fide Occupational Qualification) Faith aligned
Reports to:
- Workforce Development Manager
Starting rate of pay: $15.1535per hour
Responsibilities and Duties
The Workforce Development Advocate is responsible for working with the Workforce Development Team to provide advocacy and facilitate deliverable [program] services. They serve as models for guests in the program while sharing hope and guidance throughout the program experience. The Workforce Development Advocate is directly involved with providing quality services to our guests in an environment of love, grace, dignity, and respect. A Workforce Development Advocate is someone who has agreed to assist others in their program journey and assist them with moving toward economic stability and self-sufficiency.
- Warmly greet all guests, including but not limited to visitors, volunteers, vendors, staff, guests, donors, community groups, church groups, and public officials.
- Establish and build healthy Christ-honoring relationships with guests while maintaining the Code of Ethics.
- Under the leadership of the Workforce Development Manager, maintain the Standard of Excellence and actively participate in the process of upholding this standard among the Workforce Development Team.
- Comply with the HIPAA Compliance, Privacy and Security Rules, and GRM’s Confidentiality Policy.
- Maintain thorough and timely guest records in a cloud-based tracking system and document any interactions, concerns, or other pertinent information regarding guests.
- Obtain and update current and accurate signed Release of Information forms for guests.
- Assess eligibility and assist guests with enrolling in Employment Search or Education services upon entrance into the program, developing an individualized plan for each guest.
- Teach basic computer skills, including Microsoft Office Suite, typing, basic internet skills, and use of other programs as appropriate.
- Collaborate with internal or external agencies to develop employment preparation skills and job search plans.
- Monitor the safe use of GRM equipment in Workforce Development.
- Identify barriers hindering employability and services, support, or referrals to community resources.
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Approve guest passes as appropriate.
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Monitor the progress of the guests’ individualized plan and ensure that goals and objectives are met.
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Assist guests with transportation as needed.
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Provide written correspondence as needed.
- Provide crisis intervention and conflict resolution as needed.
- Lead guests in program and accountability processes.
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Check and respond promptly to voice mail and email.
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Participate in group outings and special events.
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Assist with breathalyzer and urinalyses as needed.
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Provide support/coverage in the event of staff absence, as directed.
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Assist and support all volunteers as needed.
- Attend professional training and networking opportunities as directed.
- Attend staff meetings or other meetings as directed.
- Perform other duties as assigned.
Professional Development
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Satisfy all pieces of training as assigned by the manager (onboarding, basic training, OPPD, etc.)
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Attend staff meetings as directed
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Perform other duties as assigned
Gospel Rescue Mission is a 501 (c)(3) not-for-profit religious organization that provides social service programs to the homeless and working poor populations. Everything we do in this ministry should be centered in the will of God and in honoring the name of Jesus Christ
It is the policy of Gospel Rescue Mission to complete a background check, drug test, and motor vehicle authorization (as applicable) once a conditional offer of employment has been made
