Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
The Bottom Line:
Are you the type of person who enjoys providing a high-level of customer service?
Table Games Assistant Shift Manager:
Responsible for the leading the day to day operation of the Table Games Operation.
Role Responsibilities:
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Administers the entire operation of an assigned gaming area in compliance with Commission
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Safeguards assets.
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Oversees all transactions in gaming area and reports any outstanding or irregular play to the Table Games Shift Manager.
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Maintains integrity of equipment as well as replacement of damaged or defective cards/dice.
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Ensures proper Cash Transaction Reporting.
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Instructs subordinates in daily performance of their required duties. Reviews Table Games’
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Supervisors and Dealers’ progress and continues training through constructive instruction and
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Tracks and records proper win/loss figures of gaming area for Table Games Shift Manager and is responsible for scheduling team members for the appropriate table games.
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Communicates effectively on a professional level all pertinent gaming information to fellow team members.
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Handles guests’ concerns quickly and efficiently.
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Signatory ability includes the following:
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Fill Request.
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Credit Request.
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Fill Slip.
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Credit Slip.
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Front Money/Marker Request.
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Markers issuance.
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Table Game Inventory form - opener and closer.
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Key logs as prescribed in ICS.
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Progressive Payout Slip.
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Card and Dice Inventory Log.
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Currency Transaction Report.
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Authority to issue complimentary services within approved guidelines.
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Error slips.
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Table ratings.
Access to restricted areas includes the following:
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Table game pit area.
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Cards and dice (storage and pit stands).
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Keys as prescribed in ICS.
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Automated system as required and authorized to perform job duties.
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Surveillance room.
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Guest Cash Transactions.
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Gaming Equipment Room.
Knowledge, Skills & Abilities
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Literate and fluent in English
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Demonstrated ability to communicate effectively, both verbal and written
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Demonstrated ability to deal effectively with employees at all levels
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Strong organizational and analytical skills
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Computer literacy
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Ability to handle complex and emotional issues
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Acts as a role model to other employees and always leads by example
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Adheres to all regulatory, company and department policies and procedures
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Must project professionalism and possess excellent verbal and written communication skills
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Professional appearance
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Team player
Education and Experience
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Bachelor’s degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.
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Minimum of five years table games experience with progressive supervisory/management experience required.
Required Certification/License
Ability to obtain a Gaming Occupational License within the State of Ohio
