Job Title: Radiologist Clerical Assistant Department: Medical Imaging
Reports to: Director of Medical Imaging Position Supervised: None
Status: Non-Exempt Position Number – 09226
Hours: 80
Job Summary:
The Radiologist Clerical Assistant supports the Radiologists to maximize their efficiency by working as a liaison between the healthcare system, patients, and radiologists. The Radiologist Clerical Assistant will maintain the PACS work-lists to facilitate patient workflow. He/she will coordinate the Interventional Radiology schedule with the health system and IR provider. He/She will assist the contracted radiology groups and Oswego Health to troubleshoot PACS-related issues. He/She will provide compassionate and professional interactions and maintain an environment conducive to high-quality service.
Follow established Medical Imaging requirements and regulations to ensure safe patient care and to ensure safety of all.
To accomplish this job, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Duties/Responsibilities:
- Uses appropriate resources (equipment, ideas, and personnel) in providing individualized customer interaction.
- Demonstrates ability to assess self-learning needs and seeks assistance to meet those needs.
- Demonstrates ability and willingness to perform functional tasks for radiologists that alleviate stress, enhancing the reading environment.
- Demonstrates the ability to make and receive calls from providers and nursing units: accurately conveying reports and instructions from the radiologists about patient care.
- Demonstrates the ability to screen unwanted and nuisance calls that interrupt radiologist workflow.
- Demonstrates a working ability to use CPT and ICD9 codes
- Assists in providing an environment conducive to learning for co-workers, students, and ancillary personnel.
- Demonstrates an ability to perform effectively in emergencies.
- Participates in cross-training; accepts assignments to other units as department needs require.
- Attendance ensures that job requirements are met.
- Present and ready for work in designated area at assigned time.
- Maintains confidentiality in all patient, hospital, and physician-related information; demonstrates complete discretion when discussing patient information.
- Actively participates in in-service programs; attends all mandatory classes as required; completes unit-specific competencies.
- Participates in meetings and committees as assigned.
- Makes recommendations and suggestions for positive procedure changes, understands and supports the need for change in work, policies, or procedures. Adapts easily and willingly to changes in job responsibilities.
- Complies with DOH requirements for annual health assessments and required immunizations.
- Demonstrates supportive and understanding communication and behavior when in contact with guests (patients, visitors, clients, physicians, employees, volunteers, etc.), always displaying positive guest relations.
Functionality
- Demonstrates willingness and ability to assist others as requested; regularly assists in other areas of the department such as receptionist and clerical duties. Requests the assistance of other staff members as needed.
- Demonstrates ability to work with members of Health System Information Services to enhance functionality of Hospital and Radiology Information Services and PACS System.
Documentation
- Uses computer programs, including order entry, per policy and procedure as assigned.
- Accurately, clearly, and concisely records all pertinent information on the patient’s medical record, according to policy and procedures.
- Maintains a HIPAA-compliant work area, does not share passwords/logins, and maintains patient confidentiality.
Equipment
- Maintains cleanliness and physical quality of workstation reading monitors.
- Regularly checks reading workstations and monitors to assure efficient and accurate recording of reports and patient data on the RIS system.
- Demonstrates competence and proficiency with all computer and fax-related equipment.
- Knows the general condition of equipment and is able to troubleshoot problems.
- Regularly checks equipment, accessories, and supplies; keeps areas stocked at all times.
Safety
- Promptly reports malfunctioning equipment to supervisor.
- Maintains preventive maintenance on all computer and digital acquiring equipment.
- Demonstrates complete knowledge of safety policies and procedures
- Participates in hospital emergency and disaster drills; knows role in event of a fire while on duty.
Communication:
- Demonstrates ability to work effectively and communicate frequently with all members of the health care team.
- Handles telephone information with courtesy, accuracy, and respect for confidentiality; receives information and distributes messages appropriately.
- Consistently communicates appropriately with patients; speaks respectfully and responds to patients’ needs or requests for assistance promptly.
- Follows chain of command appropriately to resolve problems and concerns.
- Provides accurate communication in verbal, non-verbal, and written form. Listens effectively.
- Consistently communicates appropriately and cooperates with Information Services, Admissions, and other Oswego Hospital personnel to assure acute flow of digital information throughout the organization.
- Demonstrates supportive and understanding communication and behavior when in contact with guests (patients, visitors, clients, physicians, employees, volunteers, etc.), always displaying positive guest relations.
Required Skills/Abilities (Unit Specific):
- Knowledge of Medical Imaging workflow
- Accuracy – Ability to perform work accurately and thoroughly.
- Communication – Ability to communicate effectively verbally and in writing.
- Computer Skills – Proficient ability to use a computer and electronic medical record.
- Confidentiality – Maintain patient, team member, and employer confidentiality. Comply with all HIPAA regulations.
- Customer Service Oriented – Friendly, cheerful, and helpful to patients and others. Ability to meet patients' and others' needs while following office policies and procedures.
- Detail Oriented – Ability to pay attention to the minute details of a project or task.
- Flexibility – Ability to adapt easily to changing conditions and work responsibilities.
- Positivity – Display a positive attitude and be a positive agent for change.
- Teamwork – Work as part of a team and collaborate with co-workers.
- Working Under Pressure – Ability to complete assigned tasks under stressful situations.
- Assist RIS/PACS analyst in maintaining the functionality of the PACS/RIS systems.
- Maintain Meditech scheduling module for Medical Imaging procedures.
- Assist in the maintenance of communication with the Radiologist computer systems.
- Assist the RHIO (Healthe Connections) administrator in maintaining image requests.
Education and Experience:
- Five years of Medical Imaging and/or IT experience preferred.
- Demonstrated knowledge of Medical Imaging information systems and organizational structure is required, e.g., EMR and PACS.
- Excellent written/oral communication skills, as well as the ability to vary communication according to the expertise of the user, are required.
Certification and Licensure:
Working Conditions:
- Environmentally controlled medical office environment
- Fast-paced environment with occasional high-pressure or emergent situations
- Prolonged periods of sitting and working on a computer; subject to intermittent interruptions.
- Frequent interaction with a diverse population including team members, providers, patients, insurance companies, and other members of the public
- Attendance ensures that job requirements are met.
- Actively participates in Quality Assurance, CQI, cross-training, in-service programs; attend all mandatory classes, meetings and committees as required; complete department-specific requirements/competencies; accept assignments to other units/shifts as hospital needs require.
- Comply with DOH requirements for annual health assessments and required immunizations.
Pay Range: $17.34-$20.81
Employee salary is based on commensurate experience and other qualifications.
About Oswego Health:
The mission of Oswego Health is to provide accessible, quality care and improve the health of residents throughout Oswego County. As a nonprofit healthcare system established in 1881, Oswego Health is proud to be Oswego County’s largest private employer. More than 1,300 employees spread throughout its 18 locations work for the Oswego Health system, which includes the 132-bed community Oswego Hospital, a 32-bed psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community. The health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County, as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services, and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. In addition, the healthcare system includes Oswego Health Medical Practice, a multi-specialty medical group offering the community accessible, high-quality healthcare. 100+ physicians and advanced practice providers offer an extensive array of services across CNY, including primary care and specialty care in the areas of orthopedics, cardiology, ENT, gastroenterology, breast care, general surgery, urology, and bariatrics.
EQUAL EMPLOYMENT OPPORTUNITY
Oswego Health is committed to providing equal opportunity in all employment-related matters, without regard to race (including traits historically associated with race), creed, color, religion, sex/gender, national origin, age, marital or familial status, disability, pregnancy-related condition, sexual orientation, gender identity, gender expression, transgender status, citizenship status, ancestry, arrest/conviction record, military or veteran status, domestic violence victim status, genetic predisposition or carrier status, reproductive health decision making, relationship or association with a member of a protected category, or any other legally protected characteristic. Decisions affecting your position, including, but not limited to, recruitment, hiring, placement, promotion, transfer, compensation, benefits, training, tuition assistance, leaves of absence, disciplinary action, layoff/recall, and terminations, will be made in accordance with this policy.
