Los Angeles, CA 90045
$27.00/hour
Full-Time | | Onsite
Insync Consulting is seeking an experienced and detail-oriented Surgery Scheduler Coordinator to support a busy outpatient orthopedic clinic. This role is responsible for coordinating surgical and specialized procedural scheduling while ensuring accuracy, efficiency, and exceptional patient support in a high-volume healthcare environment.
Responsibilities:
- Verify insurance coverage and obtain necessary authorizations for surgeries, procedures, and related services.
- Collaborate with workers' compensation adjusters, nurse case managers, and employers to ensure timely approvals and documentation.
- Coordinate pre-operative requirements, including health clearances, diagnostic testing, and required studies.
- Schedule operating room time, clinical staff, and any special equipment required for procedures.
- Educate patients on surgical processes, physician instructions, and available pre-operative education programs.
- Serve as the primary liaison between patients, physicians, case managers, and internal departments before, during, and after surgery.
- Respond to patient inquiries and concerns, providing service recovery and escalating issues as appropriate.
- Manage physician referral work queues and process referrals accurately and efficiently.
- Prepare patient charts and maintain accurate demographic, insurance, and medical information in the electronic medical record.
- Coordinate physician correspondence, forms, authorizations, calendars, and related administrative support tasks.
- Collaborate with the billing department to provide documentation for audits and ensure surgical reports and charges are submitted accurately.
- Provide clinical or administrative support based on operational needs.
Requirements:
- High School Diploma or equivalent education/experience
- Experience with EPIC is required
- Experience with surgical or procedural scheduling workflows
- 2+ years experience with workers comp
- Ability to verify insurance eligibility, referrals, and authorizations
- Intermediate computer skills and strong data entry accuracy
- Ability to manage multiple priorities in a high-volume setting
- Strong communication and organizational skills
Preferred Qualifications:
- Experience in an orthopedic center
- Experience supporting multiple providers or departments
- Experience training or onboarding staff
- Previous experience as PSR or MA
- 2+ years of recent surgery/procedural scheduling experience
Pay: $27.00 per hour
Experience:
- EPIC: 1 year (Required)
- Verify insurance eligibility, referrals and authorizations: 1 year (Required)
- recent surgery/procedural scheduling: 2 years (Required)
- Workers' Comp claims: 2 years (Required)
Work Location: In person
