Are you interested in being a part of a team that helps to save lives? If that's you, you are in the right place!
Entry Level. No experience needed.
Starting Pay $22.00
Full-Time Position
Please Note: You must complete a Blood Bank of Alaska Application for consideration
Position Title: Fairbanks Donor Service Technician
Department: Collections
Reports To: Fairbanks Center Manager
Position(s) Supervised: None
Perform screenings and phlebotomy of blood donors. Includes taking vitals, asking health history questions to donors, and performing collection of blood.
POSITION SUMMARY
This position will be responsible for:
- Daily operational collection functions to include donor recruitment and donor registration, screening and phlebotomy.
- Ensuring a safe, professional and pleasant procedure for every donor with a focus on customer service and producing a quality blood product in a timely manner.
- This position has the potential to cross train into the area of component processing procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- The Donor Services Technician will register potential blood donors either at the facility or on a mobile drive, as necessary and trained to perform.
- Reviews Donor History Forms (DHF) for completeness; evaluates donors’ medical history for suitability as a blood donor. Consults with RN/Medical Director as needed.
- Responsible for performing vital sign checks and finger stick for hematocrit. Performs confidential interview with donors.
- Verifies that the donor has read and understands the pre-post donation instructions and AIDS information sheet.
- Appropriately labels specimen tubes and blood donation bag system according to the type of donation.
- Completes donation procedure per standard operating procedures; observes donor for any adverse reaction; treats adverse reaction per SOP if one should occur.
- Must maintain proficiency in all areas of donor processing.
- Recruit and schedule potential blood donors as necessary and trained to perform.
- Performs daily, monthly and quarterly quality control procedures per standard operating procedures (SOPs).
- Maintain open and positive communication with appropriate supervisors and support services departments.
- Perform duties in compliance with all applicable regulatory and accrediting agencies. Ensure OSHA regulations and cGMP are adhered to.
- Work cooperatively with all staff to ensure a quality product and a focus on exceptional customer service.
- Maintain donor and employee confidentiality.
- Follows all pertinent SOP’s that relate to this position; will document required information on appropriate records as needed.
- May be required to perform in other roles as trained and competent to do. This position has the potential to cross train into the following areas: Preparing standard and special blood components following SOPs, Blood Product Distribution, Blood Inventory Maintenance.
- Resolve customer complaints/issues immediately, using appropriate support departments as needed.
- Exhibits support of BBA values, quality objectives, and customer service standards at all times.
- Help maintain positive image of BBA throughout the community and State of Alaska while maintaining overall corporate image.
- Promote a positive work environment in which staff work cooperatively towards objectives.
CUSTOMER INTERACTION/PROBLEM SOLVING
- Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.
- Must make customer’s needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional and friendly manner.
- Demonstrate a high level of problem-solving skills.
QUALIFICATION REQUIREMENTS
To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
GENERAL KNOWLEDGE, SKILLS, AND ABILITIES
- Strong interpersonal and communication skills.
- Ability to foster a working environment conducive to excellent customer service.
- Good organizational skills.
- Ability to problem solve, and to make quality decisions.
- Knowledge of general safety and quality assurance procedures.
- Ability to instruct and train on a continuous basis.
- Ability to maintain confidentiality.
EDUCATION
Prior experience working in a blood bank preferred. Prior experience performing phlebotomy in a in a medical setting
strongly preferred. Demonstrated work experience in an environment utilizing skills attained through one of the
approved certification processes.
EXPERIENCE
Minimum one year of phlebotomy experience preferred, preferably in a fast paced, highly regulated environment.
CERTIFICATES, LICENSES, ETC.
Minimum: CPR; First Aid; Current Driver’s License.
Preferred: National Phlebotomy Certification; Certified Medical Assistant; Certified Nursing Assistant; or Emergency
Medical Technician.
Other certifications will be evaluated on an individual basis. Prior military/blood banking or other experience may be
taken into consideration in substitution of a certification.
WORK ENVIRONMENT
- Potential hazard due to exposure to blood or other potentially infectious materials.
- The Blood Bank of Alaska follows OSHA Blood-borne Pathogens Standards in the workplace.
- Ability to stand for long periods and lift up to 50 lbs.
