Job Description:
The FOH Supervisor will be an assistant to the General Manager Their main responsibility is ensuring our guests receive an unmatched dining experience by ensuring staff is executing the main steps of service. The FOH Service Supervisor will be an example to our staff when on the floor, making sure every detail of guest service is executed flawlessly. This position is a true ambassador to our establishment and brand. Job Requirements and Duties:
- Positive and enthusiastic attitude
- Hospitality first mentality
- Ensuring the restaurant is staffed and ready for special events and reservations
- Performing designated management opening or closing duties
- Following through with guest experience, replying to online reviews
- General cash handling and counting
- POS system knowledge and execution
- Run daily reports and fulfill daily paperwork duties including tip delegation and end of shift documents
- New employee onboarding and training schedules
- Execute menu testing for all staff
- Manage FOH labor by taking necessary action during shifts
- Training staff daily to grow knowledge and experience
- Table touching and floor monitoring
- Monitoring the overall cleanliness of the restaurant FOH and BOH areas
- Have knowledge on all menu items and in house product information food and beverage
- Assist with monthly inventories
- Assist with product organization and assist with putting away weekly deliveries
- Create a hospitable environment for all staff members and guest
- Available Days, Nights, Weekends, and Holidays
- Willing to apply our company core beliefs to each shift
Benefits:
- 401(k) matching
- Paid training
- Employee Discount
Application Question(s):
A guest orders the same entrée each time she comes in and has a different complaint about it every time.
As the assistant restaurant manager, what would you do?
A. Suggest she try one of the other popular entrées instead
B. Ask your manager to speak to the guest
C. Politely ask her why she keeps ordering this entrée if she doesn't like it
D. Offer her a refund every time she complains
Which practices are critical to ensuring food safety in a restaurant kitchen? Select all that apply.
A. Regularly calibrating the thermometers used to check food temperatures
B. Implementing a first-in, first-out system for all food items in storage
C. Regularly retraining kitchen staff on cross-contamination prevention
D. Allowing cooked foods to cool at room temperature before refrigeration to minimize temperature shock
E. Issuing reusable gloves for food handlers to wear at all times
A fast casual restaurant experiences high foot traffic, leading to long lines.
Which POS feature would most improve the situation?
A. Kitchen display system integration
B. Cloud-based data storage
C. Table layout and reservation management
D. Employee time clock management
License/Certification:
Driver's License (Required)
Shift availability:
Day Shift (Required)
Night Shift (Required)
Ability to Commute:
Grand Rapids, MI 49534 (Required)
Work Location: In person
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
Work Location: In person
