Lead Water Mitigation Technician | ServiceMaster by Monroe Restoration | South Bend, Indiana$22.00–$25.00 per hour (Based on Experience) + Overtime + Profit Sharing + Paid CertificationsLead a Team. Build Your Career. Make a Difference Every Day.
Are you an experienced Water Mitigation Technician who enjoys leading people, solving problems, and helping customers during some of the most difficult times in their lives?
ServiceMaster by Monroe Restoration is looking for a Lead Water Mitigation Technician who is ready to take ownership of emergency restoration projects, mentor team members, and grow with a company that invests in its people.
This isn't just another restoration job.
We're looking for someone who wants to build a long-term career with an established company that believes in developing leaders from within.
If you enjoy working hard, leading by example, and making a real impact every day, we'd love to meet you.
Why Join ServiceMaster by Monroe Restoration?
For more than 40 years, ServiceMaster by Monroe Restoration has helped homeowners and businesses recover after water, fire, mold, and storm damage throughout Northern Indiana.
We're proud of the work we do because we restore more than buildings—we restore peace of mind.
Our team operates using the Entrepreneurial Operating System (EOS), creating clear expectations, accountability, teamwork, and opportunities for growth.
Our Core Values
Relationships Matter
We build trust, serve others, and always do the right thing.
Coachable
We embrace feedback, continue learning, and leave our egos at the door.
Winning Together
We work as one team, solve problems together, and celebrate success together.
If these values describe you, you'll fit right in.
Why Experienced Technicians Choose Monroe
✔ Year-round, steady work
✔ Frequent overtime opportunities
✔ Profit Sharing Program
✔ Paid industry certifications
✔ Career advancement opportunities
✔ Leadership development
✔ Modern equipment and technology
✔ Family-oriented culture
✔ Stable company with more than 40 years in business
✔ Meaningful work helping families recover after disaster
Build a Career—Not Just Another Job
We believe in promoting from within.
Our technicians have opportunities to grow into leadership positions including:
- Lead Water Technician
- Water Crew Chief
- Emergency Services Manager
- Operations Leadership
We invest in your future through certification training, mentorship, and leadership development.
What You'll Be Doing
Every day is different.
One morning you may respond to a flooded basement after a pipe bursts.
The next day you could be leading a commercial drying project or helping a family recover after a devastating house fire.
You'll work alongside a team that takes pride in restoring homes, businesses, and lives.
Leadership Responsibilities
As our Lead Water Mitigation Technician, you'll lead emergency restoration projects from initial response through project completion.
Responsibilities include:
- Lead Water Mitigation Technicians and restoration crews on daily projects
- Set expectations and provide direction to crew members
- Train and mentor new technicians
- Ensure projects stay on schedule and meet Monroe quality standards
- Hold team members accountable for safety, productivity, and workmanship
- Communicate professionally with homeowners throughout the restoration process
- Make jobsite decisions independently while keeping leadership informed
- Maintain accurate project documentation and moisture readings
- Ensure all work complies with IICRC standards and company procedures
Restoration Responsibilities
- Respond to emergency water, fire, mold, and storm damage losses
- Perform water extraction using professional equipment
- Install and monitor structural drying equipment
- Remove damaged building materials including drywall, flooring, insulation, and cabinetry
- Perform demolition and controlled tear-out
- Take moisture readings and complete moisture mapping
- Set up containment when necessary
- Pack, inventory, and transport customer belongings
- Maintain clean and organized jobsites
- Complete documentation using company software
- Follow OSHA regulations and all company safety procedures
What Success Looks Like
Successful Lead Technicians at Monroe consistently:
✔ Lead crews with confidence
✔ Keep projects moving efficiently
✔ Communicate proactively
✔ Deliver exceptional customer experiences
✔ Maintain accurate documentation
✔ Produce quality workmanship
✔ Solve problems independently
✔ Protect company equipment and resources
✔ Take ownership from project start through completion
Who Thrives Here
You'll likely succeed at Monroe if you:
- Enjoy leading people
- Stay calm under pressure
- Take pride in quality work
- Like working in different environments every day
- Communicate well with customers and teammates
- Solve problems instead of waiting for direction
- Hold yourself and others accountable
- Enjoy physical work and seeing immediate results
- Want to build a long-term career instead of just collecting a paycheck
Required QualificationsRequired
- Minimum 2 years of water mitigation, restoration, construction, demolition, or related experience
- Previous experience leading crews or supervising projects preferred
- Strong customer service and communication skills
- Ability to work independently with minimal supervision
- Comfortable working in physically demanding environments
- Ability to lift 50+ pounds regularly
- Valid driver's license with a clean driving record
- Ability to pass a background check
- Willingness to participate in an on-call rotation and respond to emergency losses
Preferred
- IICRC WRT Certification
- ASD Certification
- AMRT Certification
- FSRT Certification
- OSHA 10 or OSHA 30
- Experience using moisture meters and thermal imaging cameras
- Experience with Encircle, DASH, Restore365, MICA, or similar restoration software
Don't meet every qualification? If you're a hardworking leader with restoration or construction experience and a willingness to learn, we'd still encourage you to apply.
What We're NOT Looking For
This role is probably not the right fit if you:
- Prefer working behind a desk
- Don't enjoy physical work
- Need constant supervision
- Avoid difficult conversations
- Struggle with punctuality or accountability
- Don't enjoy working in changing environments
- Are unwilling to work evenings, weekends, or emergency call-outs
- Don't enjoy leading others
Compensation & BenefitsCompensation
- $22.00–$25.00 per hour (Based on Experience)
- Overtime Opportunities
- Profit Sharing Program
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability Insurance
- 401(k)
- Paid Holidays
- Paid Time Off
- Paid Industry Certifications
- Leadership Development
- Company Uniforms
- PPE Provided
- Modern Equipment and Technology
- Team Events and Company Outings
Paid Training & Certifications
We're committed to investing in your success.
Training opportunities include:
- IICRC Water Restoration Technician (WRT)
- Applied Structural Drying (ASD)
- Applied Microbial Remediation Technician (AMRT)
- Fire & Smoke Restoration Technician (FSRT)
- OSHA Safety Training
- Leadership Development
Ready to Make a Difference?
Every day, our team helps homeowners and businesses recover after unexpected disasters.
If you're looking for a career where your work matters, your leadership is valued, and your growth is supported, we'd love to meet you.
Apply today and build your future with ServiceMaster by Monroe Restoration.
Job Type
Full-Time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
- Referral program
- Safety equipment provided
- Vision insurance
Application Question(s):
- Do you have a valid driver's license with a clean driving record?
- Are you willing to participate in an on-call rotation, including evenings and weekends?
- How many years of water mitigation, restoration, or construction experience do you have?
- Have you ever led a restoration or construction crew? If yes, how many team members did you supervise?
- Which IICRC certifications do you currently hold (WRT, ASD, AMRT, FSRT, etc.)?
- Describe the most challenging water damage project you've worked on and the role you played.
- Are you able to lift 50 pounds and perform physically demanding work on a daily basis?
- Are you willing and able to pass a felony free background check?
Work Location: In person
