Perform functional and technical information systems support for assigned department: install and maintain application software and end user devices such as personal computers, laptops, tablets and smart phones; maintain and administer computer systems and applications; provide technical support and assistance to department end users and perform a variety of analytical duties relative to assigned area of responsibility. Candidates are expected to show a high degree of proficiency with the technologies listed above and to demonstrate expertise with hardware, network and software fundamentals and troubleshooting skills. Manage projects, be a self-starter, work under minimal supervision and be able to step right into the position ready to perform necessary functions. This employee will run moderate-sized technology projects and will provide status reports and project updates to management. Makes technology recommendations and gathers requirements from customers for technology projects.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
ESSENTIAL FUNCTIONS: Essential functions may include, but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.
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Lead, coordinate and perform the functional tasks related to the design and implementation, configuration, testing, training and validation, of new software; review new application software for compliance with applicable quality assurance standards before implementation.
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Serve as the project manager over specific department-level implementation initiatives as required.
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Prepare project cost estimates and justification for new or enhanced system modifications; prepare requests for proposals for vendor services.
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Perform a variety of function and technical duties to support information technology systems and programs in assigned area; serve as liaison between system users and information systems staff in the development, implementation, administration and maintenance of information systems, computer programs and software applications.
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Install and maintain application software and computer hardware; provide technical assistance to system users in accordance with applicable information systems policies, procedures, methods and techniques.
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Develop, install and maintain software applications; troubleshoot and rectify application software problems; evaluate new software/hardware and recommend changes as needed; prepare and update user manuals and system documentation.
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Evaluate and test system upgrades; install or upgrade software applications; troubleshoot hardware and software related problems; coordinate and document testing for new or revised software applications; assist in deployment of new applications in assigned areas.
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Perform system maintenance activities on various files; monitor system disks for space; maintain system security; reset user passwords; grant or revoke system access.
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May provide support to local area networks, create and modify user accounts, maintain electronic mail access; may install and configure hardware and software and enable local area network connection; may maintain file servers, monitor network performance and troubleshoot network problems; may coordinate maintenance and repair with information systems or vendor staff.
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Respond to requests from users regarding system operations; provide solutions to operations problems.
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Develop written technical documentation, internal operating procedures, and user manuals and instructions; develop instructional materials and conduct training programs on software applications; update technical and training manuals as required.
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Perform a variety of complex systems analysis duties in the design, implementation and maintenance of management information systems and supporting computer hardware and software applications.
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Analyze user needs; recommend new or enhanced system modifications or end user devices.
SUPPLEMENTAL FUNCTIONS:-
Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information technology.
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Perform related duties and responsibilities as required.
Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.
Bachelor's degree from an accredited college or university in information systems, computer science, or business administration; and
Two (2) years of customer service experience in any combination of the following areas:
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selection and configuration of end user devices
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installing, maintaining and troubleshooting PC's
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analyzing and assessing technological needs
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software application analysis
ADDITIONAL REQUIREMENTS:
Possession of ITIL Foundation Certification within 6 months from date of hire.
Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
Possession Of a City Operator's Permit (COP) within 6 months from date of hire.
Environmental:
Office environment; exposure to computer screens.
Physical:
Essential and supplemental functions may require maintaining physical condition necessary for; moderate or light lifting; for walking, standing, sitting, bending, stooping; kneeling, crawling for prolonged periods of time.
