Brown Motors is hiring a BDC Manager to build and run our Sales and Service Business Development Center in Petoskey.
This is not a seat where you inherit someone else's process. We are bringing our Sales BDC in-house from an outsourced provider, and you are the person who builds it. You will set the standards, hire into them, and own the results.
It is also a working manager job, and we mean that. You will lead two BDC Representatives and you will personally work leads, answer calls and set appointments alongside them. If you want a seat where you only read reports, this is not it.
Schedule: Monday through Friday, 7:30 AM to 5:30 PM. No nights, no Sundays.
What we offer:
Base salary plus a documented performance pay plan, with total earnings in the $55,000 to $68,000 range depending on department results. Production pay on appointments shown, vehicles delivered, completed service visits, mobile service, and pick-up and delivery. Monthly KPI bonus up to $750 and monthly customer-satisfaction bonus up to $300. Medical, dental and vision. Paid time off and paid holidays. 401(k). Employee discounts on vehicles, parts and service. You will get the full pay plan in writing before you accept, not after.
About us:
Brown Motors is a family-owned Ford and Chrysler Dodge Jeep Ram dealership in Petoskey, Michigan. We have been part of this community for decades and we hire people we intend to keep. If you have run a BDC and been frustrated that nobody would let you actually build it, come talk to us.
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Automotive BDC, dealership, sales, service, or call center experience preferred
Experience supervising, coaching, or holding a team accountable to measurable standards
Strong phone, written and digital communication skills
Real organization and follow-up. This job is won on the second and third attempt, not the first
Comfort with CRM, phone, scheduling, video and reporting systems
Ability to read performance data and turn it into a specific action
Willingness to personally work leads and answer calls, not just manage
Valid driver's license
Own every customer opportunity from first inquiry through appointment, arrival and final disposition
Work internet leads, website leads, manufacturer leads, third-party leads, chat, text and social inquiries
Answer inbound sales calls and convert them into qualified appointments
Run Service BDC campaigns: maintenance reminders, declined-service follow-up, recalls, first-service reminders, missed-appointment recovery and inactive-customer reactivation
Work Ford Vehicle Care Portal opportunities and convert them into completed service visits
Schedule and coordinate mobile service and vehicle pick-up and delivery
Monitor dealership inbound call answer rates, missed calls, voicemails and callback completion, and hold departments accountable
Supervise, schedule, train and coach two BDC Representatives
Maintain CRM discipline and accurate documentation of calls, texts, emails, videos and outcomes
Report Sales and Service BDC performance to dealership leadership and recommend specific improvements
Brown Motors has proudly served Northern Michigan since 1898 and remains family owned under fourth generation leadership. Located in Petoskey, Michigan, we represent Ford, Chrysler, Dodge, Jeep, and Ram and serve customers throughout the region.
Our dealership continues to grow, with one of the largest service operations in Northern Michigan, including more than 40 service bays and a dedicated commercial and heavy-duty service facility. We support both retail customers and business fleets with sales, service, parts, and mobile support.
At Brown Motors, we believe our people are our greatest asset. We focus on building a strong team culture built around professionalism, accountability, and long-term career growth.
If you are looking for a stable company with deep community roots and a commitment to doing things the right way, Brown Motors offers an opportunity to build a meaningful career.
