Job Overview:
VAST is looking for a friendly, organized, and customer-focused Account Manager to join our team. In this role, you'll be the primary point of contact for customers, helping guide their custom apparel and promotional product orders from start to finish. You'll build relationships, solve problems, communicate proactively, and ensure every customer has an exceptional experience. If you enjoy helping people, thrive in a fast-paced environment, and love keeping projects organized and on track, we'd love to meet you.
Duties:
- Build and maintain strong relationships with customers.
- Respond to phone calls, emails, and walk-in customers in a timely, professional manner.
- Create estimates and process customer orders accurately.
- Guide customers in selecting products, apparel, decoration methods, and branding solutions.
- Manage projects from initial inquiry through production and final delivery.
- Communicate production timelines and proactively update customers throughout the order process.
- Coordinate with sales, production, purchasing, and design teams to ensure orders are completed accurately and on time.
- Resolve customer questions and concerns with professionalism and urgency.
- Maintain accurate customer records and order details.
- Help maintain a clean, welcoming showroom and provide an outstanding first impression for visitors.
- Assist with additional administrative or customer service tasks as needed.
Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Exceptional attention to detail.
- Ability to manage multiple projects simultaneously.
- Positive attitude with a solutions-oriented mindset.
- Comfortable learning new software and technology.
- Strong problem-solving skills and ability to think critically.
- Dependable, self-motivated, and accountable.
- Works well independently and as part of a team.
- Adobe Illustrator, CRM, Quickbooks experience preferred
- Previous customer service, account management, or sales experience is preferred but not required.
Benefits:
- Employee discount
- Paid time off
Work Location: In person
