CHIEF OPERATING OFFICER (COO)
Door Pros & Clear Winner Glass | Palm Desert, California
Lead. Build. Grow. Own the Results.
Door Pros and Clear Winner Glass are growing home-service companies serving customers throughout the Coachella Valley. Door Pros specializes in residential garage door repair, service, installation, and sales. Clear Winner Glass specializes in glass, windows, doors, sliding doors, and related residential and light-commercial services.
We are seeking an experienced, hands-on Chief Operating Officer (COO) to oversee the operations of both companies and help take them to their next level of growth.
This is not a traditional corporate COO position. We are looking for a proven home-service operator and trades leader who knows how to lead people, manage field operations, use data to drive decisions, maximize ServiceTitan, improve profitability, and build systems that allow a business to grow without depending on the owner for day-to-day execution.
The COO will report directly to the Owner/President and will have significant responsibility for the performance, people, processes, and profitability of both companies.
THE OPPORTUNITY
The successful candidate will take ownership of the day-to-day operating performance of Door Pros and Clear Winner Glass.
Your mission is simple:
Build a high-performing organization that delivers exceptional customer experiences, develops great people, improves profitability, and creates scalable systems for continued growth.
You will lead the field and office teams, establish accountability, drive KPI performance, improve operational efficiency, and develop the leadership structure necessary for the companies to grow.
You will also play a critical role in allowing the owner to step away from daily operational issues and focus on strategic growth, expansion, acquisitions, and long-term company development.
WHAT YOU WILL OWN
Operations & Execution
- Own day-to-day operations across both companies.
- Lead field service, installation, dispatch, scheduling, customer service, and administrative operations.
- Ensure technicians and operational teams have the resources, direction, and accountability necessary to perform at a high level.
- Identify operational bottlenecks and implement solutions.
- Establish clear standards for productivity, professionalism, quality, and customer service.
- Build an operating culture based on accountability, ownership, teamwork, and continuous improvement.
ServiceTitan & Technology
ServiceTitan expertise is required.
You will be expected to maximize ServiceTitan as the operating system for the organization, including:
- Scheduling and dispatch.
- Technician productivity.
- Job costing.
- Estimates and invoices.
- Reporting and dashboards.
- Customer and job workflows.
- Performance tracking.
- Operational accountability.
- Identification of opportunities to improve revenue, margins, efficiency, and customer experience.
You should be someone who understands that technology is only valuable when it produces measurable operational results.
Financial & KPI Accountability
The COO will be accountable for operational and financial performance and will work closely with ownership to establish, monitor, and achieve company KPIs.
Key areas include:
- Revenue growth.
- Gross margin.
- Job profitability.
- Labor efficiency.
- Technician productivity.
- Average ticket.
- Conversion performance.
- Callback and warranty rates.
- Customer satisfaction.
- Schedule efficiency.
- Employee retention.
- Overall operating profitability.
You will establish a consistent operating cadence that includes weekly leadership meetings, KPI scorecards, performance reviews, and monthly business reviews.
Your bonus will be directly tied to achieving agreed-upon Key Performance Indicators.
People & Leadership
- Recruit, hire, train, coach, and retain high-quality technicians and operational employees.
- Lead and develop managers, supervisors, and other key team members.
- Establish clear expectations and accountability.
- Address performance issues quickly and professionally.
- Develop future leaders within the organization.
- Build a culture where high performers can succeed and employees understand exactly what is expected of them.
Systems & Scalability
We are looking for someone who can build the machine—not simply operate the machine.
You will:
- Develop and document SOPs, processes, and playbooks.
- Standardize operations across Door Pros and Clear Winner Glass.
- Create systems that improve consistency and reduce dependence on individual employees.
- Improve communication between field and office teams.
- Develop capacity planning and staffing strategies.
- Identify opportunities for automation and technology improvements.
- Build an organization capable of continued growth without constant owner involvement.
Customer Experience & Quality
Our reputation matters.
The COO will ensure that customers receive:
- Professional service.
- Timely communication.
- Quality workmanship.
- Consistent experiences.
- Accurate estimates and invoices.
- Prompt resolution of problems.
You will establish accountability throughout the organization for customer satisfaction, quality, callbacks, and warranty performance.
WHAT WE ARE LOOKING FOR
The ideal candidate is more than an operations manager.
You are a trades professional, home-service operator, and leader who understands what it takes to run a successful field-service organization.
Required Qualifications
- 10+ years of experience in the skilled trades, home-service, or field-service industry.
- Proven experience leading and managing field-service teams.
- Strong residential service operations experience.
- Hands-on ServiceTitan experience is required.
- Demonstrated ability to manage scheduling, dispatch, technician productivity, and customer service.
- Experience recruiting, training, developing, and retaining technicians.
- Strong financial and business understanding.
- Experience managing or influencing P&L performance.
- Proven ability to establish KPIs and hold teams accountable to measurable results.
- Experience building systems, processes, SOPs, and accountability structures.
- Excellent leadership, communication, and problem-solving skills.
- Highly organized and capable of managing multiple priorities in a fast-paced environment.
- Valid driver's license and reliable transportation.
- Ability to pass a background check and meet company drug-free workplace requirements.
Industry Experience
Garage door, glass, door, window, HVAC, plumbing, electrical, roofing, or another residential home-service trade will be strongly considered.
Garage door or glass/door industry experience is a significant plus.
THE RIGHT PERSON
We are looking for someone who:
- Takes ownership rather than making excuses.
- Leads from the front.
- Is comfortable holding people accountable.
- Understands the numbers and knows how to improve them.
- Uses data—not opinions—to make decisions.
- Can move between strategy and hands-on execution.
- Knows how to recruit and retain great technicians.
- Can build managers and leaders.
- Understands that customer experience and profitability go hand in hand.
- Has successfully grown or improved a service organization.
- Wants meaningful responsibility and the opportunity to make a measurable impact.
This position is for someone who wants to build something—not simply hold a title.
COMPENSATION
Base Salary: $120,000 – $150,000
Compensation will be based upon experience, industry background, leadership capability, and demonstrated results.
Annual Performance Bonus: $60,000 – $100,000
Significant annual bonus opportunity based upon achievement of predetermined Key Performance Indicators (KPIs) tied to company performance, operational excellence, profitability, productivity, customer experience, and organizational development.
Total Potential Annual Compensation: $180,000 – $250,000
This is a results-driven compensation structure designed to reward an exceptional COO who produces measurable results.
BENEFITS
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Employee discount
- Professional development assistance
- Significant leadership responsibility and autonomy
- Long-term growth opportunity
LOCATION
Palm Desert / Coachella Valley, California
This is primarily an on-site leadership position. The COO must be highly engaged with the field team, managers, customers, and day-to-day operations.
EMPLOYMENT
Full-Time | W-2
Reports to: Owner / President
WHY THIS ROLE MATTERS
Door Pros and Clear Winner Glass have built a strong foundation and are positioned for continued growth.
We are looking for the person who can help turn that foundation into a high-performing, scalable organization.
If you know home services, understand ServiceTitan, know how to lead technicians, understand the numbers, and have the ability to build systems and accountability that produce results, this is an opportunity to have a significant impact.
If you are ready to take ownership of operations, build a great team, improve performance, and help lead two growing home-service companies into their next chapter, we want to hear from you.
APPLY TODAY
Please submit your resume along with a brief summary of your home-service leadership experience, including:
- Size and type of organizations you have managed.
- Number of field employees/technicians you have led.
- Your experience with ServiceTitan.
- Revenue or operational improvements you have achieved.
- Your experience managing KPIs and P&L performance.
- Why you believe you are the right person to lead Door Pros and Clear Winner Glass.
Pay: $120,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- To be considered, do you have 10+ years of trades industry experience?
- As a condition of employment, do you have several years of CRM Service Titan experience?
- Have you managed a company or companies before and experienced rapid industry growth?
- To apply for this position, will you agree to submit a current and updated resume and have references ready to provide?
Work Location: In person
