We are seeking an Emergency Response Agent to answer and coordinate
emergency and non-emergency calls in a fast-paced, customer-focused environment. In
this role, you will gather critical information, communicate clearly with callers and
dispatchers, and help connect individuals to police, fire, medical, and support services.
You will also assist with customer service-related calls such as directory assistance,
operator services, and basic support requests. This is a work-from-home position with
potential for a future hybrid schedule.
Key Responsibilities
- Answer emergency and non-emergency inbound calls professionally and efficiently
- Gather, verify, and document critical caller information accurately
- Relay information clearly to dispatchers, emergency services, and other parties
- Provide callers with instructions, support, or alternative solutions when needed
- Manage multiple tasks calmly while using sound judgment and empathy
- Work independently and collaboratively in a high-pressure environment
Remote Work Eligibility:
This position is approved for remote work only for candidates residing in the following states: Alabama, Georgia, Idaho, Iowa, Kansas, Kentucky, Louisiana, Mississippi, New Hampshire, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia, Wisconsin, and Wyoming. Applicants must currently reside in one of these approved states to be considered for remote employment.
Qualifications
- 1+ year of experience in dispatch, emergency response, call center, or customer service preferred
- Ability to remain calm, professional, and emotionally controlled in stressful situations
- High school diploma or GED required
- Typing speed of at least 45 WPM with 95% accuracy
- Comfortable using multiple computer systems and phone-based tools
- Able to work non-standard hours, including overtime as needed
- Remote work setup includes a quiet workspace, reliable high-speed wired internet, and computer (No Chromebooks)
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Language:
- English (Required)
- Spanish (Preferred)
Location:
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: Remote
