About the Role
We are seeking a high-energy Inside Sales Representative / Appointment Setter to drive our business pipeline. Your primary mission in this role will be generating qualified leads and setting appointments for on-site facility walkthroughs. You will target decision-makers at Target qualified facilities, including commercial offices, medical buildings, tech hubs, and warehouses.
You will blend an exceptional phone presence with modern, AI-powered sales tools to systematically book appointments. The ideal candidate has the verbal agility to bypass gatekeepers, strong written skills to send compelling follow-ups, and the data discipline to manage our CRM seamlessly.
Key Responsibilities
- Set appointments: Conduct high-volume outbound cold calling to book facility walkthroughs for our outside sales team.
- Target qualified facilities: Research and engage property managers, facility managers, and business owners at qualified facilities that need professional and flexible cleaning solutions.
- Improve conversion rates: Consistently improve conversion rates from contact → conversation → appointment → completed walkthrough.
- Marketing support: Assist with targeted campaigns that build brand awareness, engage prospective customers, and generate qualified leads.
- Master the CRM: Track all call outcomes, follow-up dates, and appointment details diligently within our CRM platform.
- Leverage AI tools: Utilize AI sales automation tools to optimize outbound email sequences, track open rates, and prioritize hot leads.
- Communicate value: Craft clear, professional, and persuasive written communications to confirm appointments and nurture prospects.
- Overcome objections: Confidently handle initial pushback regarding current cleaning vendors, pricing, or contract terms.
Qualifications & Skills
- Phone stamina: Proven ability to maintain high energy over the phone during intensive daily cold-calling sessions.
- Gatekeeper navigation: Exceptional verbal communication skills to build immediate rapport and get past gatekeepers to the decision-maker.
- CRM proficiency: Hands-on experience using a modern CRM (e.g., HubSpot, Salesforce) to manage an outreach pipeline.
- Tech adaptability: Comfortable using AI-driven sales tools and automated sequencing software to scale your efforts.
- Goal orientation: Motivated by clear performance targets and comfortable being held accountable to weekly KPIs.
- Coachability: Receptive to feedback and ongoing sales coaching.
- Resilience: A thick skin and self-motivated attitude capable of handling high rejection rates to hit booking targets.
- Industry experience: Previous experience in appointment setting, B2B telemarketing, or the commercial cleaning/facilities sector is highly preferred.
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
