Job Summary
Airtopia is searching for highly energetic and customer-savvy individuals who LOVE the idea of working in a trampoline adrenaline park and who are looking for a truly unique and fun work environment. If you love trampolines and you are what your friends call an extrovert, then the Airtopia team wants you!
The Shift Leader is a specialized role within the Airtopia Team. Shift Leads are the backbone of the Airtopia team, managing the experience in our family-oriented environment. Shift Leads interact with kids and parents alike, enforcing policies and helping to facilitate the best experience possible.
Pay : $17.90/hr
Availability: 25-30 hours per week. Daytime availability and weekend/evening availability required.
Responsibilities:
- Supervise, organize, and delegate 'Court Monitor' staff's daily duties
- Engage customers in a friendly and well-informed manner about the park
- Coach and develop other employee's growth at Airtopia
- Up-sell Airtopia products and services to park guests
- Work in all departments, including front desk, cafe, facilities, reservations, trampoline courts, and activity monitoring stations, as needed
- Supervise cash register operations and reconcile cash drawers
- Empathetically address customer concerns while firmly and consistently applying Airtopia policies
- Communicate clearly and frequently with management and court monitors
- Provide assistance with parties, corporate events, and park cleanup
- Open and close the facility -- take ownership of park cleanliness and operations
- Enforce, and ensure your staff is enforcing, Airtopia policies and procedures
- Assist with and attend staff training sessions
- Complete office and other park tasks, as assigned
Skills:
- Excellent communication skills
- Ability to remain calm and think on your feet
- Exceptional customer service skills and ability to relate to customer concerns
- High energy level and a positive attitude
- Ability to follow procedures and direction
- Strong organizational skills and ability to prioritize tasks
- Proficient reading and writing skills
- Experience supervising team
- Experience managing groups
- Experience scheduling breaks, delegating responsibilities, and providing upper management with feedback on staff performance
- Previous or current CPR / First Aid certification is a plus
- General computer/tablet proficiency
Pay: From $17.90 per hour
Work Location: In person
