KA Security is a third-generation, family-owned company continuing our hard-earned growth in the security and life-safety industry. We're looking for a Scheduling Coordinator to play a key role in the daily operations of our Alarm Department.
This position works directly alongside our Operations Manager, Department Managers, technicians, and customers to coordinate the daily flow of work. The right person will quickly become a trusted resource for the operations team, helping ensure exceptional service while supporting the continued growth of VKA Security. As the company grows, this role offers the opportunity to take on additional operational responsibilities.
At VKA, we live by our core values: Growth, Respect, Integrity, Teamwork, and Fun. We also operate on the Entrepreneurial Operating System (EOS), which means we value accountability, communication, teamwork, and continuous improvement. If you enjoy creating order from chaos, solving problems, and helping a team succeed, you'll fit right in.
Responsibilities
- Coordinate the daily schedules and workflow of our Alarm Department to ensure technicians are operating as efficiently as possible.
- Work closely with the Operations Manager, Department Managers, technicians, sales team, and customers to keep work moving smoothly from start to finish.
- Schedule service calls, installations, inspections, emergency service, and project work while balancing technician workloads and customer priorities.
- Communicate professionally and proactively with customers regarding appointments, scheduling updates, and project expectations.
- Monitor the daily schedule, adjusting priorities as new service requests, emergencies, and changes arise.
- Ensure work orders, customer information, scheduling details, and job documentation are accurate, complete, and up to date.
- Coordinate with multiple departments to support efficient job execution and an exceptional customer experience.
- Anticipate scheduling conflicts, identify operational challenges, and work with leadership to resolve issues before they impact customers.
- Support the Operations Manager and Department Managers with administrative coordination, reporting, and day-to-day operational needs.
- Continuously look for opportunities to improve processes, communication, and overall department efficiency.
- Build strong working relationships with both office staff and field technicians to help create a positive, team-oriented culture.
Qualifications
- 2+ years of scheduling, dispatch, operations coordination, project coordination, or customer service experience preferred.
- Outstanding organizational and time management skills.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- Strong communication skills with customers, technicians, and leadership.
- High attention to detail and strong computer proficiency.
- Experience in security, HVAC, construction, electrical, plumbing, or another field service industry is preferred.
- Experience with Service Fusion or similar field service software is a plus.
- Self-motivated, dependable, and someone who naturally takes ownership.
- A positive attitude with a desire to continually learn and improve.
Benefits
- Competitive hourly pay
- Performance-based bonus program with a target payout of 5–8% of annual base pay, paid quarterly.
- Health, dental, IRA, and generous paid time off
- Professional development and career growth opportunities
- Career growth opportunities within a stable, third-generation family-owned company serving Northeast Florida for over 50 years
How to Apply
Send your resume and a brief introduction to [email protected] and learn more about us at www.vkalarm.com.
A Message from Sarah Douglas
I'm Sarah Douglas, President of VKA Security in St. Augustine, Florida.
We're a locally owned company that's been protecting homes and businesses for over three generations, and we live by one simple motto:
DO BETTER OR WHY BOTHER.
We're looking for someone who wants to build a career—not just fill a position.
This role is one of the most important positions in our Alarm Department. You'll work side-by-side with our Operations Manager, Department Managers, technicians, sales team, and customers every day. You'll be the person connecting all the moving pieces, solving problems, improving communication, and helping our team operate at its very best.
The right person enjoys fast-paced days, doesn't get overwhelmed when priorities shift, communicates exceptionally well, and genuinely loves helping others succeed.
As VKA continues to grow, we expect this position to grow as well. If you're someone who wants the opportunity to develop into a larger operations leadership role over time, we'd love to meet you.
If you're looking for a company that values its people, embraces technology, believes in continuous improvement, and has a lot of fun while doing meaningful work, I hope you'll apply.
I look forward to meeting you.
Sarah Douglas
President | VKA Security
Pay: $24.00 - $32.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
