Description:
Job Purpose: Responsible for providing professional and friendly service to guests at The IowaStater Restaurant. To enthusiastically deliver first-class service and hospitality that exceeds guest expectations. Consistently delivering The GATE-way, from when the first guest arrives to when the last guest leaves.
Essential Functions:
-
Deliver hospitality to guests in a warm and friendly manner.
-
Accurately and efficiently take orders from guests and enter into MICROS system.
-
Anticipate guests needs.
-
Engage guests in feedback on their meal and service.
-
Promote The IowaStater Restaurant and all of its products and services.
-
Deliver the GATEway service standards and exemplify Gateway Values
-
Set up and execute private parties and reservations.
-
Effective communication between front of house and back of house.
-
Exhibit strong teamwork with all hotel staff.
-
Adhere to all Health and Safety Standards at all times
-
Complete weekly and daily cleaning duties.
-
Maximize productivity by working efficiently and in a timely manner
-
Maintain inherent attention to detail
Reporting Relationships:
This job reports to:
Food & Beverage Director
Restaurant Manager
Restaurant Supervisor
Requirements:
Requirements:
-
High school diploma or GED preferred
-
Customer service or previous waiting experience preferred
-
Able to bend, climb stairs, and lift/transport 25-50 lbs
-
Ability to deliver first class customer service
-
Speaking skills, ability to communicate with guests, staff, and management accurately and effectively
-
Strong organizational and decision-making skills
-
Strong customer service recovery skills.
-
Complete IPACT training upon hiring
