Great Midwest Bank is seeking a Loan Servicing & Property Tax Escrow Specialist to join our team in the Brookfield, WI office.
Schedule: Monday - Friday 8:30am- 5:00pm onsite at our Brookfield location.
Job Description:
The position supports loan servicing & tax escrow functions, delivers comprehensive and prompt customer service to internal and external customers and exercises quality control oversight in the execution of all duties.
Key Responsibilities:
· Deliver excellent customer service to internal and external customers in the execution of all assigned loan servicing duties within service level standards.
· Monitor and track escrow accounts for all loans, ensuring compliance with RESPA and internal policies.
· Review and validate escrow analysis and annual statements for accuracy.
· Issue checks for property tax and escrow surplus disbursements.
· Generate and maintain escrow records, including tickers and property tax status updates.
· Check county websites and LERETA Tax Services for property tax status and delinquency reports.
· Input new loans and collateral property details into tax service systems; cancel contracts for paid off loans.
· Resolve inadequate legal descriptions and other tax-related issues.
· Monitor and follow up on delinquent taxes to prevent loan default.
· Respond to borrower inquiries and resolve payment or account issues.
· Prepare payoff quotes as written requests are received from escrow companies, branches and clients.
· Receive and post incoming payoff checks and ensure any overages are returned to the client.
· Set up ticklers for financial tracking.
· Takes and processes payments over the phone.
· Prepares and reviews all documentation for completeness and accuracy.
· Maintains privacy of customer personal and account information.
· Remain informed of changes in bank policies, procedures, and products.
· Assist department with other daily functions, including cross-training in other loan servicing areas to support during volume change, as assigned by immediate supervisor.
· Other duties as assigned.
Required Experience & Skills:
· Position requires a high school diploma or equivalent.
· 1-2 years of bank loan servicing, loan originating or loan operations experience or a combination of lending and general banking experience required. Experience in real estate lending processing and documentation is beneficial.
· Excellent customer service skills
· Able to deal effectively and tactfully with internal and external clients.
· Excellent time management and organizational skills.
· Must be able to prioritize workflow, balance multiple priorities and deadlines, and manage a variety of projects in a fast-paced, flexible work environment with strong attention to detail.
· Able to function well under deadlines.
· Experience with Microsoft Office application
· Experience with Fiserv Premier processing system is beneficial.
· Regular, consistent attendance.
· Ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Experience:
- banking: 2 years (Required)
- loan servicing: 2 years (Preferred)
