JOB
Under the supervision of the Recreation Supervisor, the Guest Service position includes the following duties: Assists the Pool Manager in the daily operations of the aquatic facilities. Independently responsible for front desk, customer service, and membership processing at the aquatics siteEnsures exceptional safety standards are maintained.The pools are open mid-May through Labor Day weekend. Guest Service staff are expected to be available throughout the entire season unless otherwise noted at hiring.
EXAMPLE OF DUTIES
Serves as the main point of contact for guests while onsite at aquatics facilities, processing memberships, answering phones, selling gate admissions, preparing accurate deposits, and monitoring contractors and rentals.Leads and maintains the promotion of excellent customer service standards at all levels of operations.Establishes and maintains effective working relationships with employees, supervisors, other agencies, and the public.Maintains the inventory of supplies and equipment in connection with the operation of the pool; assists the Recreation Supervisor and co-workers in duties necessary for the proper upkeep and maintenance of the pool and pool grounds.Maintains all necessary documentation for business operations and programming.**Regular, predictable, and punctual attendance is required
SUPPLEMENTAL INFORMATION
Maintains high standards of health and safety in all aquatics operations, always adhering to industry standards.Maintains the facility in a clean and orderly fashion.Performs other tasks and duties as assigned by Pool Manager, Aquatics Coordinator, and/or Recreation SupervisorKnowledge, Skills, and AbilitiesKnowledge of: Basic recreation principlesWater safety & Emergency proceduresFoodservice regulationsAll computer applications and hardware related to the performance of the essential functions of the job, including recreation reservation and activity software.Skill in: Cash handling and procedures. Working with different age populationsMicrosoft Office Conflict resolutionTime managementAbility to: (Mental and Physical Abilities)Work independently, while being able to lead and supervise others and meet deadlines Adhere to regulations, policies, and procedures required by the State of Ohio, Franklin County Board of Health, the City of Gahanna, and all other regulatory/governing bodies.Experience and ability to lead and supervise others.Enforce safety regulations and emergency procedures.Understand and follow instructions from Pool Manager, Aquatics Coordinators, and Recreation SupervisorWorking Conditions: The employee is subject to inside and outside environment conditions, extreme cold, extreme heat, noise, vibration, hazards, and atmospheric conditions. This is heavy work requiring the exertion of 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects; work requires swimming, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and repetitive motions.
