Compensation: Base Pay + Commission
Job Overview
Emerge Electrical, Heating & Cooling is hiring a Sales Rep to own the sale. You take the Service Technician’s diagnostic and turn it into a clean proposal with clear value and good / better / best pricing, then close it with the decision-maker. The standard is to build the estimate on site (or on site scheduled) and review it with the customer in person.
This role carries high expectations. Your proposal-to-close rate, turnaround time, and follow-up discipline define your performance, and your earning potential is built to reward strong closing. Most appointments fall within normal working hours; because closing generally requires every decision-maker present, some flexibility to work around customer availability is needed.
Key Responsibilities & Duties
- Review every diagnostic note and photo until you could describe the job as if you had been on site.
- Go to the client location and build / review the estimate in person.
- Present clear value and good / better / best options with transparent pricing, exclusions, and assumptions.
- Make financing a normal, standard option for every customer.
- Deliver and review the proposal with the client within 24 hours (48 hours only for large jobs, with GM preapproval).
- Handle objections, indifference, and rejection professionally.
- Close with the decision-maker present.
- Run the structured follow-up cadence (Day 2 / Day 5 / Day 10) and document every touch in CRM communication program.
- Pause opportunities honestly when needed, with a recorded reason and future follow-up date.
- Collect the deposit (or submit financing) on larger jobs before any work is scheduled.
- Update the job to sold and hand a clean, fully documented job to Operations.
- Ask for and log referrals at the natural high points.
- Update the job’s existing Slack channel; keep Housecall Pro as the system of record.
- Receive the handoff through the Operations Manager, Slack, and Housecall Pro.
- Support training, marketing, community, and business development activities.
Required Qualifications
- Proven in-home or B2C sales success with a documented close rate — home services, trades, or comparable high-ticket sales preferred.
- Ability to take a diagnostic and other information relayed by the Service Technician (who captures the scope on site) and turn it into a clear, accurate, persuasive proposal.
- Strong consultative selling, objection handling, and financing-conversation skills.
- Ability to translate technical findings into customer outcomes the homeowner cares about.
- Disciplined CRM and follow-up habits (Housecall Pro or similar; Slack).
- Willingness to occasionally flex hours around customer availability when a close requires all decision-makers present.
- Valid Washington driver’s license and clean driving record; ability to pass background check and drug screen.
Preferred Qualifications
- Experience building estimates and proposals from information relayed by a field technician rather than self-generated — the Service Technician owns scope capture; the Sales Rep converts that and all other relayed detail into the finished proposal.
- Enough electrical / HVAC product knowledge to price scope confidently and present good / better / best options credibly.
- Track record presenting financing programs as a normal path to yes.
- Knowledge of the Southwest Washington market.
Pay: $50,000.00 - $150,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Longview, WA 98632
