OVERVIEW OF ATHENA
ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability, and getting the job done.
Position Title
Human Services Specialist V (Case Worker)
Department
Montgomery County Department of Health and Human Services (DHHS)
Children, Youth and Family Services – OESS Division
Work Locations
Silver Spring Office
8818 Georgia Ave, 1st Floor, Silver Spring, MD
Rockville Office
1301 Piccard Drive, 2nd Floor, Rockville, MD
Compensation
Hourly Rate: $26.00
Position Details
Schedule: 40 hours per week
Duration: June 30, 2026 (potential to renew)
Additional Details
Background Check: Yes
Travel Required: No
Overtime Eligible: No
Position Overview
The Department of Health and Human Services (DHHS), Children, Youth and Family Services – OESS Division, is seeking experienced Human Services Specialist V professionals to support service delivery operations. These roles will function as frontline providers, conducting intake, triage, and eligibility support for a wide range of public assistance programs.
This position plays a critical role in ensuring continuity of services and supporting daily operations within regional offices.
Key Responsibilities
- Serve as the first point of contact and perform intake/triage for HHS programs and related services
- Assess client needs and ensure completion of appropriate program applications
- Explain eligibility criteria and program requirements to clients
- Receive, review, and distribute applications for public assistance programs, including:
- Temporary Cash Assistance (TCA)
- Temporary Disability Assistance Program (TDAP)
- Supplemental Nutrition Assistance Program (SNAP/Food Stamps)
- Medical Assistance
- Rental Assistance
- Child Care Subsidies
- Maryland Energy Assistance Program
- Pharmacy Assistance
- Maryland Children’s Health Program (MCHP)
- Emergency Assistance (evictions, utility cut-offs)
- Provide guidance and referrals to additional services as appropriate
Minimum Qualifications
- High school diploma or equivalent
- Experience in human services, case work, or a customer service environment
- Strong interpersonal and communication skills
- Ability to assess client needs and provide appropriate guidance
- Ability to handle sensitive information with discretion
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced, high-volume environment
Preferred Qualifications
- Experience working in public assistance or social service programs
- Familiarity with DHHS programs and eligibility processes
- Experience with case management or client intake systems
Work Environment
- Office-based position within a high-volume service center
- Frequent interaction with clients via phone and/or in person
- Prolonged periods of sitting and computer use
The Benefits of Working for ATHENASupportive Team Environment
A professional and dedicated team committed to making your work and life better.
Health and Wellness Coverage
- Cigna medical, dental, and vision insurance (eligible after 60 days)
- Short-term and long-term disability insurance
- Life insurance
- Pet insurance
- Supplemental health insurance through LLH (via Recuro)
- Recuro virtual health services (available at no cost to all employees)
Financial Benefits
- 401(k) with a generous employer match
- (Eligible to contribute beginning the 1st of the month after four months of employment)
- Weekly pay every Friday
- Medical and dependent flexible spending accounts (FSA)
Paid Time Off
15 days of Paid Time Off (PTO) per year, accrued weekly beginning on your first day of employment
PTO may be used for vacation, sick leave, or personal time
Recognized Unpaid Holidays (PTO Optional)
New Year’s Day
Dr. Martin Luther King Jr. Day
Presidents’ Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Christmas Day
Tools and Resources
- Employee self-service HR portal
Additional Information
This job posting describes the general nature and level of work expected. It is not intended to be an exhaustive list of duties or requirements. Reasonable accommodations may be available upon request.
Employment with ATHENA Consulting LLC is at-will and may be terminated by either party at any time.
ATHENA Consulting LLC is an Equal Opportunity Employer and does not discriminate based on protected characteristics including race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, marital status, or any other protected category.
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Pay: $26.00 per hour
Application Question(s):
- Do you have a high school diploma or GED equivalent?
- How many years of experience do you have in human services, case work, or a customer service environment?
- Please describe your experience working directly with clients or customers.
Work Location: In person
