Bilingual Administrative & Operations Coordinator
We are seeking a reliable, organized, and proactive Bilingual Administrative & Operations Coordinator to support the daily operations of our cleaning company in multilocations.
This position is ideal for someone who communicates professionally, works well in a fast-paced environment, follows through on responsibilities, and can manage multiple administrative and customer service tasks throughout the day.
The coordinator will assist with scheduling cleaning appointments, confirming daily routes, processing and following up on payments, maintaining customer records, interviewing cleaning technician applicants by phone, supporting existing clients, and following up with prospective customers.
Key Responsibilities
- Schedule and confirm residential and commercial cleaning appointments.
- Organize daily schedules and routes for cleaning teams.
- Communicate schedule changes, arrival windows, and service details to customers and cleaning technicians.
- Process payments and follow up professionally on outstanding balances.
- Keep customer accounts, service records, notes, and payment information accurate and up to date.
- Answer incoming calls, text messages, emails, and customer inquiries.
- Provide professional customer service in both English and Spanish.
- Conduct initial phone interviews with cleaning technician applicants.
- Schedule applicant interviews, orientations, and follow-up calls.
- Assist with recruiting and maintaining applicant records.
- Follow up with new leads, prepare estimates, and help convert inquiries into booked cleaning services.
- Contact previous and potential customers to promote services and generate additional sales.
- Handle customer concerns and communicate important issues to management.
- Complete general administrative duties, data entry, reports, and office organization.
- Protect confidential customer, employee, and company information.
Qualifications
- Fluent in both English and Spanish, verbally and in writing.
- Previous experience in administration, scheduling, customer service, collections, recruiting, sales support, or office operations.
- Strong phone, text, and email communication skills.
- Comfortable asking customers for payment and following up on outstanding invoices professionally.
- Excellent organization and attention to detail.
- Ability to prioritize tasks and work independently without constant supervision.
- Comfortable using computers, spreadsheets, online calendars, CRM systems, and scheduling software.
- Able to remain calm and professional when handling schedule changes or customer concerns.
- Previous experience in the cleaning, home-service, staffing, or service industry is preferred but not required.
Ideal Candidate
The ideal candidate is dependable, resourceful, confident on the phone, and comfortable balancing customer service, scheduling, collections, recruiting, and sales. We are looking for someone who takes ownership of their work, follows up consistently, and helps keep daily operations organized.
Job Type
Full-time, in-office position
Language Requirement
- English: Required
- Spanish: Required
Suggested Indeed title
Bilingual Administrative & Operations Coordinator
Otra opción más fácil de encontrar en las búsquedas de Indeed sería:
Bilingual Office Administrator – Scheduling, Customer Service & Recruiting
Pay: $16.00 - $20.00 per hour
Work Location: In person
