Position Summary:
This position is responsible for handling all aspects of wire transfer activity. Also, providing quality customer service to branch personnel & customers with wire questions, inquires & issues.
Essential Duties and Responsibilities:
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Wire Operations Specialist:
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Process incoming/outgoing domestic & international wires via correspondent banks, SharePoint, Silverlake DirectLine Wires and Treasury Management
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Originate/verify wires using corresponding bank.
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Receive/post incoming internal & international wires from First Horizon.
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Process drawdown/reverse drawdown wire requests.
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Assist with branch & customer research request/inquiries/issues related to wires
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Backup for performing wire system end of day shutdown
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Wire Related customer service calls, emails and inquiries.
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Backup for the setup of cash management customers with wire access
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Complete in-house training required by department & bank’s training program
Education and /or Experience
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High School diploma or general education degree (GED) required
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Preferred 1+ years of banking experience
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Experience in handling confidential information
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Experience in the use of database, Excel, and Word software
