Order Management Specialist (SAP) – Midland, MI.
Location: Midland, MI (Onsite)
Duration: Long-term Contract
Interview Process: In-Person Interview
Start Date: ASAP
We are seeking an experienced Order Management Specialist to support a leading global manufacturing organization. This role is ideal for professionals with a background in order management, supply chain, customer operations, sales support, or accounts receivable who thrive in a fast-paced environment and have experience working with SAP.
Responsibilities
- Manage the end-to-end order entry and order fulfillment process for assigned customer accounts.
- Review, validate, and process customer orders in compliance with company policies and business guidelines.
- Coordinate with internal teams including Sales, Supply Chain, Logistics, Manufacturing, and Customer Service to ensure timely order fulfillment.
- Build and maintain strong customer relationships by providing exceptional service and resolving order-related issues.
- Monitor order status, shipment schedules, and delivery timelines while maintaining high service levels.
- Resolve complex customer inquiries and identify cost-effective solutions.
- Support commercial strategies by ensuring accurate and efficient order execution.
- Serve as a subject matter resource for SAP, business processes, and operational systems.
- Identify opportunities to improve processes and enhance customer satisfaction.
Required Qualifications
- Bachelor's degree required.
- Minimum 5 years of experience in Order Management, Customer Operations, Sales Support, Supply Chain, Logistics, Accounts Receivable, or a related field.
- 1-2 years of SAP experience preferred.
- Strong understanding of order processing and order fulfillment workflows.
- Excellent problem-solving, analytical, and communication skills.
- Proficiency in Microsoft Excel and Outlook.
Preferred Background
Candidates with experience in one or more of the following areas are encouraged to apply:
- Order Management / Order Processing
- Supply Chain
- Customer Operations
- Sales Support
- Logistics / Distribution
- Accounts Receivable
- Manufacturing Customer Service
- Commercial Operations
Key Skills
- Order Entry
- Order Fulfillment
- SAP
- Customer Service
- Supply Chain
- Sales Support
- Logistics Coordination
- Problem Solving
- Microsoft Excel
- Microsoft Outlook
- Cross-functional Collaboration
Additional Information
- Candidates can start immediately.
If you have a strong background in SAP order management, customer operations, or supply chain and enjoy working with cross-functional teams to deliver exceptional customer service, we'd love to hear from you.
GTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws.
Pay: $20.00 - $22.00 per hour
Work Location: In person
