Statement of Purpose
Performs clinic office duties under the direction of the Clinic Manager or Director of Family Health Services in dealing with patients.
Will perform other duties as assigned.
Major Tasks, Duties and Responsibilities
- Phones- heavy phone volume; answer multiple lines timely (see office policy manual), take messages, route or forward as necessary, retrieve voice mail messages, return calls, answer clinic and service’s questions, call patients when referrals have been approved (coordinate with MA).
- Appointments- schedule, confirm future appointments (see office policy manual), reschedule, cancel, call no shows, call waiting list patients if openings available, call abnormal results and schedule appointment as directed by provider or back office personal.
- Print daily schedules for providers.
- Mail- letters to newly added IPA members each month, reschedule letters, no show letters, abnormal lab letters, referral approval letters (coordinate with MA) and provider correspondence.
- Monitor sign in sheet (change, file, etc.).
- Greet and Check-in patients, insure all paperwork is filled out, confirm current medical plan, recertify or deactivate as necessary, enter patient info in EMR, update any incorrect/changed info.
- Plans- knowledge of plans, necessary forms, criteria.
- Charts- prep, name labels, chart order, review for next day appointments, all paperwork available for provider, etc.
- Payments- collect co pays or money due for any services.
- Generate encounter slips/super bills. Follow emergency procedure if computers down (see office policy manual).
- Maintain a clean and functional front office area, supplies stocked, waiting room clean and neat.
- Support co workers/staff as needed.
- Flexibility- in work schedule, available to work evenings and weekends.
- Open or lock up office depending on arrival.
- Hand out paper work to patients, make copies, and call Dr.’s offices for medical records as needed.
