Hotel Nigh Auditor
Hampton Inn and Suites Portland, TX – is looking for a Hotel Night Audit Agent to serve as the face of
our business and senior management’s connection with our guests. We’re looking for a friendly
individual who genuinely enjoys being around people and who can engage our guests and manage
multiple tasks at once. The ideal candidate will have previous customer service experience and will
understand the importance of responding quickly to guests’ needs and complaints. You’ll be
corresponding with guests through email, over the phone and in person. If you’ve worked in the
hospitality industry before, we definitely want to talk to you. However, we’re willing to train the right
applicant.
Reports to:
General Manager (GM) and Front Office Manager
Hotel Front Desk Agent responsibilities:
· Answer the phone at the front desk to respond to current and prospective guests’ needs
· Book reservations for individuals, families and groups as required
· Greet walk-in guests and guests with reservations when they arrive at the front desk
· Work alongside Sales Team
· Refer guests to local amenities and venues
· Communicate guests’ requests and complaints to the appropriate department
· Other duties as assigned by Manager(s)
Hotel Front Desk Agent qualifications:
· 1+ years’ customer service experience preferred
· 1+ years’ front desk experience preferred
· Excellent oral and written communication skills
· Friendly phone manner a must
· Willingness to work nights, weekends and holidays
· Familiarity with the hospitality industry preferred
· Ability to pass background check and drug screening
· Willingness to maintain confidentiality
Job Type: Part-time
Pay: $11.00 - $12.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Required)
- Front Desk: 1 year (Required)
Work Location: In person
