Job Summary
We are seeking a dynamic and bilingual Medical Telephone ReceptionistBI to join our healthcare team! In this vital role, you will serve as the friendly first point of contact for patients and visitors, providing exceptional customer service while efficiently managing medical communications. Your energetic approach and attention to detail will ensure smooth clinic operations, accurate appointment scheduling, and thorough documentation review. Fluency in two languages is essential to effectively assist diverse patient populations and facilitate clear communication across all levels of care. If you thrive in a fast-paced environment and are passionate about supporting healthcare delivery, this is the perfect opportunity to make a meaningful impact! Strong knowledge of eclinical work
Duties
- Answer multi-line phone systems promptly with professional phone etiquette, directing calls accurately and efficiently
- Verify insurance coverage, perform insurance verification, and assist with billing inquiries using systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
- Schedule patient appointments and coordinate care plans while maintaining up-to-date medical records in Electronic Health Record (EHR) systems
- Assist patients with intake procedures, ensuring proper documentation review and data entry into EMR systems
- Manage patient inquiries related to medical billing, CPT coding, ICD-10/ICD-9/ICD coding, and Medicare requirements with clarity and transparency
- Maintain organized medical records, files, and documentation review processes adhering to HIPAA regulations for health information management
- Support front desk operations by handling clerical tasks such as filing, data entry (including 10 key typing), and managing multi-line phone systems
- Collaborate with clinical staff to verify insurance benefits, process payments, and facilitate smooth office management activities
- Utilize computer skills in Microsoft Office applications to prepare reports and update patient information efficiently
Qualifications
- Proven experience in a medical office setting or healthcare environment with clinic or dental experience preferred
- Bilingual fluency in English and another language (e.g., Spanish) required; excellent communication skills in both languages essential
- Strong knowledge of medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and health information management practices
- Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft is highly desirable
- Demonstrated ability to handle medical billing, insurance verification, and documentation review accurately
- Exceptional customer service skills with professional phone etiquette and active listening abilities
- Proficient computer skills including Microsoft Office Suite; experience with multi-line phone systems preferred
- Attention to detail in clerical tasks such as filing, data entry, and maintaining accurate records
- Ability to work effectively in a fast-paced environment while managing multiple priorities with enthusiasm
Join our team today! We are committed to fostering a supportive environment where your skills can shine. This paid position offers an exciting opportunity to grow your career in healthcare administration while making a positive difference in patients’ lives.
Pay: $16.00 - $19.00 per hour
Work Location: In person
