Job Description:
As a Guest Care and Retail Associate at Urban Nirvana, your responsibilities will be diverse, encompassing administrative and operational duties. These include, but are not limited to:
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Warmly greeting and assisting all incoming clients.
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Managing all incoming and outgoing phone calls.
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Overseeing the appointment schedule, including client check-ins and check-outs, and resolving issues such as late arrivals or missed appointments.
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Developing comprehensive knowledge of our retail products to effectively assist clients.
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Maintaining the clean and fresh environment of the spa and salon throughout the day.
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Booking appointments and processing transactions using our Point of Sale (POS) system.
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Assisting shoppers with retail inquiries and purchases.
This position requires you to stand during the scheduled shift.
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An Ideal Candidate Will Possess:
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Prior experience in a customer service or retail environment.
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Strong teamwork and effective communication skills.
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A professional demeanor when interacting with clients via phone, messaging, or email.
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A naturally outgoing and personable attitude.
A passion for learning about new products and enthusiastically promoting them to clients to drive sales.
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Availability:
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Candidates must be available to work afternoons and weekends.
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This position requires the ability to stand for 5 to 8 hours depending on the duration of the shift.
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Ability to reach, kneel, crouch, and some light lifting.
- Cleaning and or sanitizing the spa/salon environment.
Benefits:
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Opportunities for professional growth.
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Employee discounts on retail products.
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Perks and discounts on salon and spa services.
About Urban Nirvana Spa & Salon:
• Luxury Spa & Salons in South Carolina• Female-owned business formed in 2000• Established in Charleston but has since grown to 10 locations across the state!Charleston/Columbia/Greenville
