Job Title: Family Assistance/Social Care Navigator Specialist (Full Time, Non-Exempt)
Job Summary:
The Specialist/Case Manager will deliver services per grant requirements for individuals who have Medicaid coverage under the 1115 Waiver. Services will include screening, navigation and linkages for health-related social needs. The Case Manager will complete all documentation, including eligibility, social care plans, and billing requirements ensuring the agency’s compliance with Medicaid standards. The Specialist will be responsible for initial screening with clients in the Family Assistance Program and assessing and referring clients to appropriate services and service providers. Provide follow-up support as needed until the case is closed. Document case contacts and outcomes.
Duties and Responsibilities:
- Complete Health Related Social Needs (HRSN) screenings to assess clients HRSNs.
- Receive incoming referrals from both internal sources and Unite Us for screening and navigation to assess client HRSNs.
- Eligibility assessment with clients to determine the level of enhanced HRSN services.
- Assist clients that have qualifying HRSNs with coordinating them to the proper Social Care Navigator.
- Provide follow-up support as needed.
- Coordinate with eligible clients to set up transportation needs.
- Develop individual service or care plans.
- Manage documentation of services in all required databases in a clear, accurate and timely manner.
- Track outcomes, document progress, and ensure data collection complies with Medicaid reporting standards.
- Complete all required trainings per Agency and Healthy Alliance standards in a timely manner.
- Answering telephone calls and responding to requests for assistance on email, database referrals, or in person at the office.
- Ensuring the confidentiality of all case information, and the security of all digital communications.
- Conducting screening interviews and assessing client eligibility for services and programs
- Maintaining information about available services and programs and making appropriate referrals to programs and services.
- Ensuring accurate and timely documentation for case records and internal and external communication.
- Preparing check requests and tracking funding approvals.
- Assist Program Manager with Community Outreach and Events.
- Compile Reports for program statistics as needed.
- Assume program responsibilities in manager’s absence.
- General front desk and office coverage, on an as needed basis.
- Other duties, as assigned.
Skills Required:
- Ability to work with all ages and income levels and be a dedicated client advocate.
- Knowledge of community resources.
- Able to multi-task and work in a team environment.
- Solid working knowledge of Microsoft Office products
Qualifications:
- Bachelor’s (preferred) or Associate’s degree from an accredited college or university in human services, counseling, education or related field.
- Case management and Medicaid billable service provision preferred.
- Must possess a valid NYS Driver’s License with driving record acceptable to Agency insurance standards and provide evidence of appropriate vehicle insurance coverage.
- Ability to lift at least 30 lbs.
Telecommuting and Remote Work: The primary functions of this position require in-office and in-community services. Occasionally, project assignments could be accomplished remotely with supervisor permission.
Employer Disclaimer:
- Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their direct supervisor.
- This job description does not create an employment contract, implied or other than an “at will” employment relationship.
CAPTAIN CHS is proud to be an Equal Opportunity Employer (EOE).
Pay: From $23.08 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
License/Certification:
- NY State Drivers License (Required)
Work Location: In person
