APPROVED: October 1, 2024
The Expeditor serves as an intermediate between Guests and the kitchen Team Members. The Expeditor position requires an individual to be both an independent decision maker and a team player simultaneously.
DUTIES AND RESPONSIBILITIES:
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To provide prompt, professional and friendly service to our guests.
- Maintain the area clean, fully stocked and adhere to all policies and procedures.
- Directly responsible for delivering food promptly and fresh/hot to guest tables and follow directions and assignments as requested by management.
- Create a positive guest experience. Smile, be helpful and friendly at all times.
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Answer questions, take responsibility to get answers and anticipate our guest’s needs and problems.
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Greet guests cordially when delivering items to the table or tables.
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Assists guest(s) in any way possible to ensure guest satisfaction.
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Adhere to sanitation rules and regulations.
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Keep station stocked with necessary supplies at all times. Maintain inventory of paper goods, trays, plates, bowls by keeping shelves organized and notifying Supervisor of need.
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Knowledgeable of floor layout and table maps.
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Assist servers in resetting their tables at all times if needed.
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Breakdowns external expo line and cleans at the end of the shift.
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Provide harmonious working environment while being sensitive to the needs of the team members and the guests.
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Conduct any other related duties as assigned by Supervisor.
QUALIFICATIONS AND REQUIREMENTS:
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Must have excellent guest service skills.
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Must be able to carry out tasks with or without limited supervision.
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Must be able to communicate in a clear and concise manner.
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Must be able to obtain and retain a gaming license through the Tule River Tribe Gaming Commission.
PHYSICAL AND ENVIRONMENTAL:
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Frequently lift, carry, push, pull or otherwise move objects weighting up to 50 lbs.
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Endure various physical movements throughout the work for 8 hours during work shift.
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Must be able to operate in mentally and physically stressful situations.
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The noise level ranges from low to high.
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Must be able to work in a hot and cold environment.
