Job Title: Timepiece Supervisor - Panerai and IWC
Location: Somerset Collection, Troy Michigan
Employment Type: Full Time
About Us:
At Tapper’s Fine Jewelry, we are dedicated to offering the world’s most distinguished luxury timepieces to discerning collectors and enthusiasts. Our reputation is built on craftsmanship, heritage, and a highly personalized client experience. We represent the finest watch maisons and are committed to delivering an elevated, relationship-driven approach to luxury retail.
Celebrating more than 45 years in business, we are named one of the Top Work Places by the Detroit Free Press. We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
We are seeking two experienced and passionate supervisors. A Panerai Supervisor and IWC Supervisor to lead the in-store presentation, sales performance, and client experience for Panerai and IWC.
Role Overview:
As a Panerai and IWC Supervisor, you are the senior in-store authorities and brand ambassadors for Panerai and IWC. You will lead by example on the sales floor, set the standard for product knowledge and client engagement, and ensure brand guidelines and luxury service expectations are consistently met. These roles blend sales leadership, mentorship, and deep product expertise.
Key Responsibilities
Client Engagement & Brand Leadership
- Serve as the primary Panerai and IWC ambassador, delivering best-in-class, relationship-driven client experiences.
- Build and maintain a high-value client book focused on long-term relationships and repeat business.
Sales Leadership
- Drive individual and brand sales performance while supporting overall boutique goals.
- Coach and support associates on Panerai and IWC product knowledge, selling techniques, and client storytelling.
- Lead by example through consultative, high-touch selling.
Product & Brand Expertise
- Maintain expert-level knowledge of Panerai and IWC history, movements, materials, complications, and novelties.
- Confidently present technical information to collectors and enthusiasts at all levels.
Showroom & Brand Standards
- Ensure Panerai and IWC displays, merchandising, and visual presentation meet brand and Tapper’s standards.
- Maintain a pristine, sophisticated selling environment.
After-Sales & Client Care
- Oversee after-sales support including service coordination, follow-up, and special client requests.
- Ensure consistent post-purchase engagement to drive loyalty and future acquisitions.
Market & Industry Awareness
- Stay current on industry trends, new releases, and competitive activity.
- Represent Panerai and IWC professionally within the local luxury market and at brand initiatives.
Qualifications
- Proven experience in luxury retail or high-end sales; watch or fine jewelry experience strongly preferred.
- Demonstrated leadership or supervisory experience in a client-facing environment.
- Strong passion for fine timepieces and appreciation for craftsmanship and heritage.
- Exceptional communication and interpersonal skills with a polished, professional presence.
- Highly organized, detail-oriented, and results-driven.
- Ability to thrive in a fast-paced luxury environment while maintaining composure and authority.
- Proficiency with POS and CRM systems.
- Multilingual skills are a plus, but not required.
What We Offer:
- Competitive base salary, ($55,000-65,000) with performance-based incentives (~$85,000-100,000).
- Comprehensive Panerai and IWC and brand-specific training.
- Leadership development and long-term career growth opportunities.
- Access to an exclusive portfolio of luxury timepieces.
- A collaborative, high-performance team culture.
- Competitive benefits package.
ADA Requirements / Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Ability to stand and move throughout the showroom for extended periods of time, including during client appointments and sales events.
- Ability to communicate effectively with clients, guests, vendors, and team members in person, by telephone, and through written communication.
- Ability to frequently use a computer, tablet, point-of-sale (POS) system, and other office equipment.
- Ability to handle, inspect, present, and secure luxury timepieces and related merchandise requiring fine motor skills and attention to detail.
- Ability to occasionally lift, carry, push, or pull up to 15 pounds, including merchandise, display materials, and event-related items.
- Ability to bend, reach, stoop, and access display cases, storage areas, and merchandise as needed.
- Ability to work a retail schedule, including evenings, weekends, holidays, and special events as business needs require.
- Ability to maintain focus, professionalism, and sound judgment in a fast-paced luxury retail environment.
Equal Employment Opportunity
Tapper's Fine Jewelry is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We recruit, hire, train, compensate, and promote employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations throughout the application and employment process.
How to Apply:
If you have a passion for luxury timepieces and are eager to share your expertise with an exceptional clientele, we invite you to apply. Please submit your resume and a cover letter detailing your experience and why you are the perfect fit for this role to [email protected]
Join us in celebrating the art of fine watches and become part of a team that values tradition, innovation, and excellence. Your journey to a timeless career begins here!
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Thank you for taking the time to apply for this position, can you tell us about your qualifications, to include your management and timepiece/jewelry experience.
Work Location: In person
