Job Summary
We are seeking a dedicated and personable Front Desk Sales Associate to join our team in providing exceptional guest experiences at our Marlboro Massage Envy Spa. The ideal candidate will be the first point of contact for our guests, responsible for managing reservations, check-ins, and check-outs while ensuring a welcoming atmosphere. This role requires strong communication skills and a passion for hospitality to enhance guest satisfaction.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
- Handle reservations and inquiries via phone systems, email, and in-person interactions.
- Provide information about services to enhance the guest experience.
- Address guest concerns and resolve issues promptly to ensure satisfaction.
- balancing accounts and delivering sales for client expierence & business KPI's
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Maintain an organized front desk area and manage inventory of supplies.
- Maintain a 20% closing rate as per business KPI's
Experience
- Previous experience in guest relations or customer service within the hospitality/SPA industry is preferred.
- Familiarity with SPA software systems is a plus.
- Strong understanding of hospitality management principles and practices.
- Excellent communication skills with the ability to engage effectively with diverse guests.
- Ability to work flexible hours, including nights and weekends as needed.
- Night, mid Shift & weekends are a must
- A background in the SPA industry & sales is a plus
- Open Availability preferred
Join us in creating memorable experiences for our guests while developing your career in Massage Envy !
Pay: $15.49 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
