About the Role
The HVAC Service Dispatcher plays a critical role in coordinating service calls, scheduling technicians, and ensuring efficient daily operations. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Schedule and dispatch HVAC service technicians for service calls, including routine maintenance and emergency repairs.
- Coordinate technician schedules to maximize operational efficiency and consistently meet or exceed customer expectations.
- Handle incoming client service calls, following company procedures.
- Dispatch technicians on previously scheduled maintenance and service assignments.
- Maintain clear, continuous communication between customers, technicians, and management.
- Review technician payroll and time records for accuracy.
- Assist onboarding technicians, following employment policies and procedures specifically related to dispatch operations.
- Support fellow dispatchers by managing phone overflow and providing coverage during lunch breaks, sick leave, and vacation time.
- Adapt quickly to shifting schedules, field conditions, and changing daily priorities.
Required Qualifications
- Minimum of 3 years of service dispatching or related operational experience required (HVAC or mechanical trade experience preferred).
- Proven background delivering exceptional customer service.
- Excellent verbal and written communication skills across all levels of the organization.
- Strong organizational and multitasking abilities with high attention to detail.
- Ability to thrive in a fast-paced environment, a strong work ethic, and a positive, team-oriented attitude.
Compensation & Benefits
- Salary range: $25 - $30 per hour
- Full benefits package, including:
- Health, dental, and vision insurance with employer contribution
- Employer-paid life insurance
- 401(k) plan with company match
- Profit-sharing plan
- Paid time off (PTO), holidays, and sick time
About Postler & Jaeckle
At Postler & Jaeckle, we’re more than a mechanical services provider, we’re a team committed to excellence, integrity, and innovation. Founded in 1964, our continued success is built on delivering exceptional results and fostering strong, long-lasting relationships with our clients and each other.
We take pride in our values:
- Leadership by Example: We model the accountability and work ethic we expect in others.
- Innovation: We seek new and better ways to improve systems, solve problems, and serve customers.
- Full Commitment: We go all-in on every task, no matter the challenge.
- Unwavering Integrity: We do the right thing, always, building trust with every decision.
- Balanced Excellence: We believe success should be both results-driven and rewarding.
Our culture is one of mutual respect, creativity, and high performance. We foster a lively, inclusive work environment where collaboration and camaraderie thrive. When you join Postler & Jaeckle, you join a company that values your growth, encourages your ideas, and gives you the tools to build a meaningful career.
Why Join Us?
You’ll work alongside top industry talent and have a direct impact on the customer experience in a high-performing service department. With opportunities for growth, ongoing learning, and a collaborative culture, Postler & Jaeckle is a place where you can thrive professionally while helping us maintain our reputation for excellence.
Equal Opportunity Employer
Postler & Jaeckle Corp. is an Equal Opportunity Employer. We do not discriminate based on race, religion, gender, sexual orientation, national origin, disability, or veteran status. All qualified applicants are encouraged to apply.
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
