Company Overview
At Holiday Inn Express and Suites, we believe in opening up your world with genuine hospitality and welcoming experiences. Our diverse destinations are designed to broaden your choices, invite you to enjoy both relaxing and exciting moments, and create memorable stays for every guest.
Job Summary
We are seeking an energetic and detail-oriented Front Office Manager to lead our front desk operations at our vibrant hotel. In this role, you will oversee guest services, manage reservations, and ensure a seamless check-in and check-out experience. Your leadership will foster a welcoming environment that emphasizes exceptional customer service, efficient hotel management, and guest satisfaction. This paid position offers an exciting opportunity to be the face of our hotel while maintaining high standards of hospitality excellence.
Requirements
- Hotel experience is required
- Front Office/Supervisory experience is required
- Excellent customer service and communication skills
- Weekend availability is required
- Must be flexible with shifts, including mornings, evenings, and weekends
- Bilingual English/Spanish is preferred
Responsibilities
- Supervise daily front desk operations, including guest check-ins, check-outs, and reservations using property management systems such as OPERA or similar platforms
- Lead and motivate front desk staff to deliver outstanding customer service with professionalism and enthusiasm
- Handle guest inquiries, resolve issues promptly, and ensure guest satisfaction through personalized service and effective problem-solving
- Manage hotel emergency procedures to ensure safety and compliance at all times
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests efficiently
- Oversee night audit processes to reconcile accounts and prepare financial reports accurately
- Maintain detailed records of guest interactions, reservations, and incident reports to uphold operational standards
Skills
- Proven experience in hospitality management or hotel front desk operations with strong leadership skills
- Multilingual or bilingual abilities to serve diverse guests effectively
- Proficiency with hospitality reservation systems - HOTELKEY is preferred.
- Exceptional customer service skills with a focus on guest relations and problem-solving
- Knowledge of hotel emergency procedures and safety protocols
- Excellent phone etiquette and communication skills for client interaction via phone or in person
- Experience in resort environments or hotels with night audit responsibilities is a plus
Join us at Holiday Inn Express and Suites where your passion for hospitality can shine! Bring your energy, expertise, and dedication to creating memorable experiences for every guest while advancing your career in a dynamic hotel environment.
Pay: From $38,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
