Overview:
This position serves as an outside Rental Representative for RJV Equipment. This position handles transactions for customers over the phone and in person. The Rental representative plays a critical role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area.
Responsibilities:
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Supports and builds strong relationships with co-workers to include Outside Sales Team and Product Support Staff.
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Builds strong relationships with customers focusing on long term mutual growth and being a dependable partner.
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Rent equipment or arrange for provision of service to customer.
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Perform daily, weekly, and monthly checks.
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Prepare rental forms and contracts; obtain customer signature and other information as required.
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Maintain daily and monthly contract file.
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Compute charges based on rental or service rate.
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Explain rental fees and provide information about rented items, such as basic operation or description.
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Collect deposit or payment or record credit charges by maintaining customer charge file daily and balancing daily sales receipts.
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Answer telephone and receive orders by phone; maintain required phone logs.
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Recommend items to customers that meet their needs. Discuss customer needs, suggesting and recommending the most suitable and safe equipment for the application.
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Promote add-on rental equipment for appropriate application.
Act as a resource of information to customers concerning related equipment and services available in the local market area. -
Ask questions about delivery conditions such as dock heights, narrow streets, etc.; notify customers immediately if there are any delivery delays.
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Achieve rental operational goals, invoice accuracy, assigned training Benchmarks, Invoice accuracy, complete assigned training.
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Reserve items for requested time and maintain rental reservation list.
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Update/call overdue list daily and alert supervisor of overdue contracts.
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Resolve customer problems and invoicing problems.
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Keep current on knowledge of competitive pricing and trends.
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Adhere to all company policies, procedures, rules, and regulations in written or verbal form.
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Comply with government safety requirements and other regulations, as well as store security and report safety violations to supervisor.
Qualifications:
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High school diploma required; college degree preferred.
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5 years of previous rental experience preferred. Demonstrated knowledge coupled with relevant work experience will be considered.
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Positive, solutions-oriented mindset coupled with strong time management and organizational skills.
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Excellent verbal/written and interpersonal communication skills.
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Ability to work with all levels of employees, management, and customers in a positive, professional and effective way.
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Knowledge of equipment, basic mechanics, and the local market preferred.
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Proficiency with Microsoft Office. Ability to use in-house computer systems – with training.
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Must understand and be able to effectively communicate equipment applications and key performance specifications.
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Strong creativity and problem-solving skills.
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Strong understanding of usage and application of all rental equipment and services offered.
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Must recognize the difference between similar products and the advantages/disadvantages of applications.
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Must have working knowledge of construction phases to properly advise on applications.
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Must possess sales and customer relation skills. Strong oral and written communication skills are essential to the success of this position.
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High energy, excellent self-motivation, and work ethic.
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Possess an unwavering commitment to service excellence.
Working Conditions
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The physical environment requires the employee to work primarily outside sales in heat/cold, wet/humid, and dry/arid conditions.
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Position requires employee to be physically present on job site.
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Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
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Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
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Seeing, reading, and writing to complete job responsibilities.
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Use of computer and other forms of technology to complete job responsibilities.
