Position Overview: Responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products.
These duties may be described as, but not limited to:
- Greet customers in a pleasant and courteous manner.
- Inform customer of unit prices and any additional information needed by customer.
- Take money for purchases and give correct change.
- Stock gift shop area.
- Clean and maintain area in and around the facility on a daily basis.
- Receive and check customer complaints.
- Answer questions from customers or individuals on products.
- Answer telephone in a professional manner.
- Maintain customer name and address data base.
- Obtain customer feedback information.
Required Knowledge, Skills, Abilities:
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Excellent communication skills.
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Good grammar, voice and diction.
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Basic computer and keyboarding skills.
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Excellent customer service skills (friendly, courteous and helpful).
Minimum Qualifications:
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High school or equivalent education required.
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One to two years in a customer service position.
